Description

Summary

Whether traveling for business or pleasure, Hyatt Regency McCormick Place has everything you'll need under one hotel roof with over 1258 guest rooms, 53 suites and 13,000 sq. ft. of meeting space. In addition, our conference center boasts nearly 30,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy international cuisine at Third Star, ramen bowls at Sixes & Eights or meet for drinks at ARC Bar. Relax in our indoor pool and reenergize in the 24-hour StayFit™ Gym. If you are hosting a meeting or event, our hotel gives you direct access to more than 2.8 million square feet of space at the country's largest convention center.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of Hyatt Hotels; a company that continuously earns a spot on Fortune's 100 Best Companies to Work For year after year!

The Assistant Banquet Manager plays a key leadership role in supporting the successful execution of banquet and event operations, ensuring exceptional service standards for meetings, conventions, weddings, and special events. This position assists in overseeing banquet staff, maintaining operational efficiency, and delivering memorable guest experiences consistent with Hyatt's culture of care.

This role is highly visible and requires strong leadership, organization, and communication skills in a high-volume, union banquet environment.

Essential Responsibilities

• Assist in the planning, coordination, and execution of banquet events, ensuring seamless service delivery from set-up through breakdown.
• Review Banquet Event Orders (BEOs) and communicate details clearly to banquet team members.
• Conduct pre-shift meetings to review event details, service standards, and expectations.
• Ensure proper room setup according to event specifications and Hyatt brand standards.
• Monitor service flow during events to ensure quality, timing, and guest satisfaction.
• Maintain high standards of cleanliness, safety, and presentation in all event spaces.

• Supervise banquet colleagues during events, providing direction, coaching, and support.
• Foster a positive and professional work environment aligned with Hyatt's values of respect and inclusion.
• Support scheduling, labor management, and staffing levels to meet operational demands.
• Assist with onboarding and training of banquet staff to ensure consistency in service delivery.
• Partner with the Banquet Manager to address performance management and development needs.

• Assist in monitoring labor costs and controlling expenses to meet departmental budget goals.
• Ensure accurate billing and proper handling of equipment and inventory.

• Serve as a point of contact for meeting planners and clients during events.
• Address guest inquiries and resolve concerns promptly and professionally.
• Ensure event hosts and planners feel supported and confident throughout the event.

Salary: Salary range for this position is $60,100 to $73,600. Actual pay will be commensurate with experience.

Benefits

• Collaborative and team-driven environment with diverse industry experience and multi-cultural backgrounds
• Health benefit eligibility at 30 days of employment (FT only)
• 401K with company match - eligible to contribute at 30 days of employment
• Discounted room nights at over 1,000 Hyatt properties upon hire
• Free room nights at over 1,000 Hyatt properties at 90 days of employment (FT/PT)
• Education Assistance/Tuition Reimbursement (FT/PT)
• complimentary employee parking
• Access to hotel gym
• Free meals in colleague cafeteria
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)
• Annual performance-based increases

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail oriented and organized
• Hotel experience and a thorough understanding of all levels of banquet service
• Previous experience as an Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service