Description

Summary

At Hyatt Regency Austin, our guests choose us because of our caring, attentive associates who deliver efficient service and meaningful experiences. We are a place where high expectations are not only met but exceeded - a workplace filled with outstanding rewards, limitless growth opportunities, and a culture that celebrates innovation, respect, service orientation, and inclusion.

Our teams are forward ‑ thinking, passionate, and inspired by camaraderie. We are committed to providing authentic hospitality in every interaction and creating an environment where talent thrives.

The Assistant Banquets Manager will be responsible for managing banquet events at the hotel. This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience. This role is a highly detailed role within the hotel to complete event requirement and create an appealing experience for guests. The role will work with the Banquets Manager to supervise, empower, lead, coach and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.

Key Responsibilities

• Assist the hotel in reaching top‑box service scores on Meeting Planner surveys
• Ensure clear communication and understanding with guests and departments by reviewing Banquet Event Orders
• Appropriate and timely setup of all functions and meetings while maintaining food, beverage, and meeting standards
• Proactively review staffing and equipment needs
• Coordinate and execute all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage teams
• Maintain a high‑energy, positive, professional appearance
• Develop innovative and creative décor for banquet function space
• Manage short‑ and long‑term banquet functions in both front‑ and back‑of‑house areas
• Create an environment with the highest standards of quality service through effective hiring, training, development, promotion, and reinforcement
• Facilitate administrative tasks including payroll, reports, forecasts, POS procedures, inventory, and budgeting for food and beverage functions
• Perform daily walk‑throughs of banquet areas and storerooms to ensure compliance with Department of Health regulations and Hyatt Corporate standards
• Develop ideas for special events and holiday functions
• Event Services Manager roles are an integral part of the hotel's overall Food and Beverage team

BENEFITS! | We care for people so they can be their best . Our colleagues enjoy:

• Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Referral Bonuses up to $500.00 - for bringing new members to our team
• Benefits Including Healthcare, Vision and Dental-after 30 days of service
• Free and Discounted Room Nights - at Hyatt Hotels around the world
• Free Parking - Downtown Austin in our on-site garage!
• Discounted Bus Passes - subsidized by Hyatt, paid through payroll deduction
• Paid Time Off - after 90 days of service
• Financial Assistance - Tuition & Wellness reimbursement
• Employee Assistance - Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
• Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• 2+ Years' experience in a supervisory role, preferably in Hotels and/or Food and Beverage/Banquets
• A true desire to satisfy the needs of others in a fast-paced environment.
• Ability to lift a moderate amount of weight
• Refined verbal and written communication skills.
• Strong computer skills
• The ability to effectively connect with diverse groups of individuals
• Detail oriented and efficient
• Prior purchasing experience is a plus