Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Assistant Director of Human Resources should have HR generalist knowledge, and be versed in the areas of benefits, workforce planning, recruitment and staffing strategies, wage and salary administration, associate and labor relations and workforce training and development. This highly visible role assists in short and long term planning of the HR function and is heavily involved in executing the HR initiatives. Hyatt develops Assistant Directors to progress into the role of a Human Resource Director. The Human Resources function prides itself on excellence, service, integrity and accountability.

What You'll Do:

HR Leadership & Team Oversight

• Collaborate with the Director of Human Resources to lead and oversee the Human Resources team
• Provide direct supervision, coaching, and performance management for the Recruiting Manager and HR Coordinator
• Assign priorities, manage workloads, and ensure accountability across HR functions
• Ensure consistency in HR policies, documentation, and communication
• Serve as acting HR leader in the absence of the Director of Human Resources

Employee Relations & Workplace Culture

• Serve as a primary point of contact for employee relations matters, including conflict resolution, performance management, and policy interpretation
• Conduct and oversee workplace investigations, ensuring timely, fair, and compliant outcomes
• Partner with hotel leadership to address engagement, retention, and culture initiatives
• Guide leaders through corrective action and documentation processes

Leave Administration, Workers' Compensation & ADA Compliance

• Maintain direct oversight and administration of all leaves of absence, including FMLA, ADA accommodations, and applicable state and local leave programs
• Manage the interactive process for ADA accommodations, ensuring documentation, timelines, and compliance requirements are met
• Oversee all workers' compensation claims, including incident reporting, claim coordination, return-to-work programs, and communication with adjusters, medical providers, and leadership
• Monitor claim activity, identify trends, and proactively address issues to minimize disruption and risk
• Serve as the primary liaison with insurance carriers, third-party administrators, and corporate partners for LOA and workers' compensation matters

Recruitment & Talent Support

• Oversee recruitment operations in collaboration with the Recruiting Manager to meet staffing and workforce planning needs
• Ensure compliance with hiring practices, onboarding, and employment documentation
• Review recruiting metrics and address process gaps with Recruiting Manager

Payroll, Benefits & HR Operations

• Support payroll processing, audits, and timekeeping compliance
• Assist with benefits administration, employee inquiries, and open enrollment
• Ensure accuracy and confidentiality of employee records and HRIS data
• Support HR audits, reporting, and process improvements

Training & Performance Development

• Support onboarding, orientation, compliance training, and leadership development initiatives
• Assist with performance management cycles and coaching efforts
• Partner with leaders to identify training needs

**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $16.75/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Professional presentation skills
• Bachelor's degree in human resources, Business Administration, Hospitality Management, or related field preferred
• Minimum of 3-6 years of progressive Human Resources experience, preferably in hospitality or service-driven environments