Description

Summary

Assistant Director of Operations

Hyatt Centric Times Square New York

At Hyatt, we believe in the power of belonging-of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. When you join Hyatt, you join a team that's making travel more human, connected, and sustainable. Here, everyone's role matters. Your individuality is celebrated. And hospitality isn't just a job-it's a career for people who care.

Welcome to Hyatt Centric Times Square New York

Your home base in the heart of the Big Apple. Hyatt Centric Times Square New York offers modern guest rooms and suites with distinctly local style, breathtaking city views, and vibrant social spaces-including our rooftop bar. Surrounded by endless energy, culture, and opportunity, this is where inspired hospitality meets iconic location.

The Role: Lead. Inspire. Elevate the Experience.

The Assistant Director of Operations plays a key leadership role in overseeing the Rooms and Food & Beverage divisions, reporting directly to the Director of Operations. This role is ideal for a dynamic hospitality leader who thrives in a fast-paced environment and is passionate about developing teams, elevating guest experiences, and driving operational excellence.

You will be hands-on, visible, and impactful-coaching leaders, running operational shifts as needed, and helping bring Hyatt's purpose to life every day. You'll ensure brand standards are met, colleague engagement is strong, guest needs are anticipated, and revenue opportunities are maximized.

What You'll Do

• Support oversight of Rooms and Food & Beverage operations to ensure seamless daily execution
• Train, coach, and inspire leaders and colleagues to perform at their best
• Execute Hyatt initiatives, programs, and policies while maintaining brand standards
• Run operational shifts as needed and provide leadership presence during peak times
• Monitor guest feedback, trends, and survey results to continuously improve service
• Partner with leadership to drive financial performance, engagement, and guest satisfaction
• Oversee purchasing, inventory, and operational controls within assigned areas

Compensation

Salary range: $91,200 - $114,000
(Actual pay will be commensurate with experience.)

Why You'll Love Working With Us

• Free room nights, plus Friends & Family discounted rates
• Medical, prescription, dental, and vision insurance after 30 days (full-time)
• 401(k) with company match
• Paid vacation, sick time, personal days, and new child leave
• Paid family bonding time and adoption assistance
• Free meals in our employee cafeteria
• Discounts with top brands like Apple, AT&T, T-Mobile, Headspace, and more
• Tuition reimbursement
• Employee Stock Purchase Plan
• Strong opportunities for career growth within Hyatt

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt associates work in an environment that demands exceptional performance-and delivers exceptional rewards. If you're ready to take the next step in your hospitality leadership career, we're ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• 4+ years of progressive hotel leadership experience in Rooms and/or Food & Beverage
• Strong operational knowledge with attention to detail and service excellence
• Proven leadership skills with a high-energy, entrepreneurial mindset
• Experience leading in a high-volume hospitality environment
• Excellent communication, organizational, and time management skills
• Ability to motivate teams and achieve financial, engagement, and service goals
• Comfortable working weekends and holidays
• Proficiency in Microsoft Word and Excel
• Experience with hotel systems such as Opera, Reserve, HotSOS, Kronos, or similar preferred
• Familiarity with guest survey tracking and service trend analysis
• Union Experience and NYC experience preferred