Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

With our stunning California location, Embarcadero Center is literally at your feet. Our financial district hotel's newly renovated guest rooms and suites offer a sophisticated urban-modernist haven in downtown with superb amenities for a dynamic stay near San Francisco's Embarcadero. A multimillion-dollar renovation has transformed our Embarcadero Center hotel's spacious guest rooms and suites into sophisticated urban retreats, with inviting modernist style in a natural palette, the latest amenities and spectacular balcony views of the city or San Francisco Bay.

The Assistant Director of Rooms supports the Director of Rooms in leading all Rooms Division operations at Hyatt Regency San Francisco. This role ensures seamless guest experiences, operational excellence, and strong financial performance across Front Office, Housekeeping, and Guest Services in a high-volume, convention-driven urban hotel.

The ideal candidate is a dynamic, guest-focused leader with strong operational knowledge, people leadership skills, and the ability to drive service excellence while managing complex daily operations.

This is a salaried position with compensation ranging from $106,800-$136,200.

Key Responsibilities

Rooms Operations & Guest Experience

• Support daily operations of the Rooms Division, ensuring exceptional guest satisfaction across Front Office, Housekeeping, Bell/Door, and Guest Services.
• Act as Manager on Duty (MOD) as assigned, resolving guest concerns and overseeing hotel operations.
• Ensure consistent execution of Hyatt brand standards, service behaviors, and cleanliness expectations.
• Monitor guest feedback (surveys, online reviews) and implement corrective actions to improve scores.

Leadership & Team Development

• Lead, coach, and develop Rooms Division leadership and hourly colleagues.
• Support hiring, onboarding, training, scheduling, and performance management.
• Foster a positive, inclusive, and accountable service culture aligned with Hyatt values.

Financial & Productivity Management

• Assist in managing Rooms Division budgets, labor productivity, and cost controls.
• Analyze occupancy, staffing levels, and service demands to optimize scheduling and efficiency.
• Support forecasting and planning in collaboration with Revenue Management and Finance.

Operational Excellence & Compliance

• Ensure compliance with safety, security, and regulatory requirements.
• Partner with Engineering and Security to maintain guestroom and public area conditions.
• Support emergency preparedness and response procedures.

Cross-Functional Collaboration

• Collaborate with Revenue Management, Sales & Events, Engineering, Security, and Housekeeping to support group arrivals, VIP guests, and large conventions.
• Participate in daily operations meetings, pre-cons, and leadership briefings.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• Paid vacation, sick days, and holidays
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

Required

• Bachelor's degree in Hospitality Management or related field, or equivalent experience.
• Minimum 5-7 years of progressive Rooms Division leadership experience in a full-service or luxury hotel.
• Strong operational knowledge of Front Office and Housekeeping.
• Proven leadership experience managing large teams in a fast-paced environment.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Preferred

• Experience in a large convention or urban hotel.
• Prior Hyatt or comparable luxury brand experience.
• Experience working in a unionized environment.
• Proficiency with hotel systems such as OPERA PMS and labor management platforms.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.