Description

Summary

The responsibilities include assisting and managing all operational departments in the hotel including but not limited to, housekeeping. Assist in the day-to-day operation of the hotel housekeeping. Supervise the operational activities of the hotel departments including the rooms division along with event and convention services within hotel guidelines to provide the highest standard of guest experience while attaining acceptable profit levels. Assign, coordinate, and supervise work activities of agents, room attendants and house persons. Ensure work is completed to include, shift closings. Prepare and conduct pre-shift meetings. Perform house counts and review daily arrivals, identify potential problems with rooms' activity and take appropriate action. Prepare a shift briefing to communicate activities, short-term trainings, and any problems and/or special information to the next shift. Ensures proper staffing by scheduling accordingly and reacting to fluctuations in business. Coach and counsel colleagues to reflect Hyatt standards and procedures.

Qualifications

• 1-2 years of hotel management or supervisory experience.
• Must have strong computer skills.
• Must be highly motivated and energetic.
• Must have previous Operations experience in management or a supervisory role.
• Must be able to work in a fast-paced environment
• Refined communication skills.
• Ability to maintain operation while encouraging an engaging and having an accountable work environment.
• The ability to effectively deal with supervisors, guests, and team members.