Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt at SFO is a luxury hotel located at San Francisco International Airport, delivering elevated dining and event experiences for global travelers, corporate guests, and meeting planners. Known for thoughtful service, refined spaces, and high standards of execution, the hotel's Food & Beverage operation is a key part of the guest experience-balancing speed and precision with a polished, welcoming atmosphere.

The Assistant Food & Beverage Manager supports the daily leadership of Food & Beverage operations, ensuring exceptional service, consistent product quality, and strong financial performance across outlets and events (as applicable). This role helps lead front-of-house teams, supports training and service standards, partners with Culinary and Stewarding for smooth execution, and assists with planning, scheduling, and compliance. The ideal candidate is a hands-on leader with strong operational instincts, guest-focused professionalism, and the ability to thrive in a high-volume, fast-paced luxury environment.

Key Responsibilities

Operational Leadership & Service Execution

• Support daily operations for assigned outlets (restaurant, bar/lounge, in-room dining, and/or banquets-based on business needs).
• Maintain floor presence during peak periods to ensure smooth service flow, table touches, and immediate issue resolution.
• Ensure consistent execution of service standards, sequence of service, and guest experience expectations.
• Assist with opening/closing duties, shift planning, and operational readiness (set-up, staffing, service stations, cleanliness).

Team Leadership & Development

• Supervise and support colleagues and supervisors; provide coaching, feedback, and real-time service leadership.
• Assist with onboarding and training (service standards, menu knowledge, upselling, POS, safety, and brand expectations).
• Support scheduling, attendance management, and shift coverage to align with business volumes.
• Promote a positive culture of accountability, teamwork, and inclusion.

Guest Experience & Service Recovery

• Handle guest concerns professionally and promptly; escalate appropriately and document outcomes per process.
• Monitor guest feedback and trends; help implement improvements to elevate satisfaction and consistency.
• Build rapport with repeat guests and support loyalty recognition and special occasions.

Financial Performance & Controls

• Support department performance through labor management, productivity awareness, and cost-conscious decision-making.
• Assist with cash handling controls, comps/voids review, tip reporting processes (as applicable), and end-of-shift reconciliation.
• Drive revenue through suggestive selling, beverage/food pairings, and promotion execution.
• Support inventory processes including counts, requisitions, par maintenance, and receiving controls (as assigned).

Collaboration with Culinary & Stewarding

• Partner with Culinary and Stewarding leaders to ensure product quality, ticket times, sanitation, and back-of-house readiness.
• Support banquet and event execution by ensuring staffing readiness, BEO accuracy awareness, and smooth FOH/BOH communication.
• Assist with continuous improvement initiatives to reduce waste, improve timing, and elevate presentation.

Safety, Sanitation & Compliance

• Ensure compliance with food safety and sanitation standards and local regulations.
• Reinforce responsible alcohol service policies and verify ID requirements.
• Maintain a safe, clean environment for guests and colleagues; ensure proper chemical and equipment safety practices are followed.

This position has a salary range from $65,000-$77,000.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• Paid vacation, sick days, and holidays
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• Minimum 2-3 years of progressive Food & Beverage experience, including supervisory or lead responsibilities.
• Strong knowledge of restaurant/bar service standards and guest service recovery.
• Ability to lead teams in a fast-paced, high-volume environment while maintaining luxury-level service.
• Experience with POS systems, cash handling procedures, and basic reporting.
• Strong communication, organization, and problem-solving skills.
• Flexible schedule availability including weekends, holidays, and evenings.

• Hotel luxury or upper-upscale F&B experience; experience with banquets/events is a plus.
• Beverage knowledge (wine/spirits/cocktails) and comfort with menu training and upselling coaching.
• Certifications as applicable/required (e.g., ServSafe, alcohol service certification).

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.