Description

Summary

The Hyatt Regency Maui Resort & Spa is seeking an energetic and experienced Assistant Front Office Manager to join our team. With 810 guest rooms, we're looking for a high-energy individual eager to learn, grow, and thrive with our Palace 'Ohana.

This salaried leadership role oversees front office staff, cash handling, staffing, guest services, and day-to-day operations. Additional responsibilities include training, scheduling, and colleague development.

Responsibilities include but not limited to:

• Support the Front Office Department while collaborating with managers, directors, and other hotel divisions.
• Lead, coach, and motivate the Front Office team-including hourly colleagues and supervisors-to deliver exceptional guest service and ensure high colleague engagement.
• Drive performance by meeting hotel goals related to guest and colleague service scores.
• Ensure clear communication with guests, colleagues, and departments by reviewing hotel events and activities.
• Monitor staffing levels and equipment needs to support smooth operations.
• Maintain a professional, energetic, and positive presence at all times.
• Complete administrative tasks including payroll, reports, forecasts, point-of-sale procedures, inventory, and budget management.
• Conduct daily walk-throughs to ensure compliance with health and safety standards for both guests and colleagues.

Qualifications

• Full-time management role requiring flexibility to work evenings, weekends, and holidays.
• Strong desire to anticipate and meet the needs of others in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency in general computer applications.
• Creative, innovative, detail-oriented, and organized.
• Solid background in hotel operations; previous front office leadership experience preferred.
• Demonstrated strengths in high energy, leadership, communication, training, and customer service.

Salary Range for this position: $67,000 to 75,000.

This is not your typical career opportunity. This is the Hyatt Touch!

Hyatt is an equal opportunity employer committed to employing a diverse workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This role will be eligible for the following benefits, after meeting initial eligibility:

• Health, Dental, Vision
• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid Time Off and 8 Observed Holidays
• Paid Family Bonding Time and Adoption Assistance
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous rooms supervisory experience preferred
• Ability to work a flexible schedule, including weekends and holidays