Description

Summary

Across Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Front Office Manager oversees front office operations, including staffing, cash handling, and guest services. Additional responsibilities include inter-department communications, staff training and development, and scheduling colleagues to ensure an exceptional guest experience. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel FOM Front Office Manager.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Duties include:

• Responsible for short and long-term planning and the management of the hotel's Front of House operations
• Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
• Ensures proper staffing levels for customer service goals
• Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
• Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

• 3-4 years or more of progressive hotel Rooms Management experience
• Service-oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills
• Ability to work a flexible shift including nights, weekends, and holidays.
• Strong customer service and guest‑relations skills
• Ability to lead, train, and develop front office team members
• Solid cash‑handling and financial accuracy skills
• Excellent communication and interpersonal skills
• Proficiency with property management systems (PMS) and basic computer applications
• Strong problem‑solving and decision‑making abilities
• Ability to multitask in a fast‑paced environment