Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Located in downtown Madison, travelers are walking distance to some of the best attractions in the city, including the Wisconsin Capitol Building, Sylvee concert venue and Overture Center for the Arts. Hyatt Place Madison/Downtown is a perfect nightly hotel for all travelers. Enjoy your complimentary Wi-Fi, our always-accessible StayFit gym, and buffet breakfast.

We are seeking an energetic, detail-oriented, and customer-focused Assistant General Manager to join our dynamic leadership team. As the Assistant General Manager 2, you will work closely with the General Manager and AGM1 to oversee all hotel operations and ensure an exceptional guest experience. If you're a proactive leader who thrives in a fast-paced environment and enjoys mentoring a talented team, we want to hear from you!

Key Responsibilities:

• Operational Leadership: Assist in overseeing the daily operations of the hotel, including guest services, housekeeping, front office, food & beverage, and maintenance.
• Guest Satisfaction: Ensure that the highest standards of guest satisfaction are consistently met by handling guest concerns and ensuring the hotel maintains a welcoming atmosphere.
• Team Management: Supervise and motivate staff, providing coaching and support. Foster a positive team culture and maintain employee engagement.
• Financial Oversight: Assist in budgeting, forecasting, and financial planning. Help manage operating costs and maximize revenue through effective hotel management practices.
• Staff Development: Hire, train, and evaluate hotel employees. Encourage career growth and development through ongoing training and mentorship.
• Quality Control: Ensure all hotel operations comply with company policies and standards, health and safety regulations, and local laws.
• Sales and Marketing: Work alongside the Sales team to promote the hotel's services and increase booking rates, ensuring the hotel is competitive in its market.
• Reporting: Assist the General Manager in preparing monthly reports, including revenue, occupancy rates, guest satisfaction scores, and other performance metrics.

Why work for Hyatt?
• Medical, Dental, Vision Insurance (after 30 days for Full-time colleagues)
• Tuition Reimbursement
• Free employee parking or bus pass!
• Paid Vacation, sick days, new child leave and personal day
• Free room nights, Discounted and Friends & Family Room Rates
• Discounts at various retailers - Apple, AT&T, T-Mobile, Rental Cars and many more!
• Start saving for retirement with our 401k program and company match
• Employee Stock Purchase Plan
• Free colleague meals weekly
• Opportunities for career growth

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• 2-3 years of experience in hotel management, preferably in an Assistant General Manager or similar role.
• Strong understanding of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Exceptional leadership and team-building skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, both with guests and colleagues.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in hotel management software, i.e. Opera and Microsoft Office Suite.
• Flexible and adaptable, able to thrive in a dynamic, fast-paced environment.
• Ability to work varied hours, including nights, weekends, and holidays.
• Previous experience in sales and marketing within the hotel industry.
• Experience in managing budgets and financial reports.