Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Guest Experience Manager possess strong leadership, communication and relationship skills. This person is expected to support the guest experiences, and ensure the resorts approach is proactive in nature in efforts to exceed our guest expectations prior to departure. This role will lead the guest recovery process, as well as implementing a proactive communication with top tier guest requests prior to arrival. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Assistant Guest Experience Manager may have responsibilities within the Rooms Operation. This position requires knowledge of hotel services, local events and venues, and transportation options.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The salary range for this position is $70,304.00.00 - $79,400.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt has a very competitive benefit package for colleagues, which may include:
• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Self-driven, as well as self-starter.
• Organized.
• Skilled at analyzing guest data analytics.
• Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.
• Hotel/ Resort experience preferred.
• Supervisory/managerial experience
• Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.