Description

Summary

Be part of the hospitality evolution. Join Hyatt. When you join Hyatt Regency Minneapolis, you join a global brand that celebrates individuality, empowers everyone to be their best and consistently provides unique experiences for our colleagues and guests. Part of our culture of care includes providing our guests with stress-free, affordable experiences that enhance their stay. We also care about our colleagues and provide a well-rounded benefits package to ensure you are supported from day one. You'll find support from your team by working in an environment where success is celebrated and hard work is rewarded.

The Assistant Operations Manager reports to the Front Office Manager and supports all duties of the hotel operations, ensuring excellent guest service, managing staff, and handling administrative tasks. This role will primarily support Front of House operations and will also support other departments, including Food & Beverage, in covering vacations and peaks of business.

Responsibilities include but are not limited to:

• Guest Services: Ensure smooth check-in and check-out processes, address guest inquiries, and resolve complaints to enhance guest satisfaction.
• Staff Management: Supervise front desk personnel, manage schedules, conduct training sessions, and ensure adherence to standard operating procedures (SOPs).
• Operational Oversight: Assist the Front Office Manager in daily operations, including managing reservations, billing processes, and inventory management.
• Communication: Liaise with other departments to ensure seamless hotel operations and maintain accurate records of guest reservations and room availability.
• Quality Control: Monitor service quality, implement corrective action plans based on guest feedback, and strive for continuous improvement in service performance.

What you can expect

• Collaborative and team-driven environment with diverse industry experience and multi-cultural backgrounds
• Health benefit eligibility at 30 days of employment
• 401K with company match - eligible to contribute at 30 days of employment
• Discounted room nights at over 1,000 Hyatt properties upon hire
• Free room nights at over 1,000 Hyatt properties at 90 days of employment
• Education Assistance/Tuition Reimbursement
• Discounted employee parking ($5/day or $100/mo)
• Access to hotel gym (25,000 sq. ft.)
• Free meals in colleague cafeteria
• Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule