Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Operations Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Further responsibilities include:

• Assisting, leading and enhancing guest experience from VIP pre-arrival to post departure activities by planning and coordinating with related hotel departments and colleagues.
• Maintain professional and healthy relationships with all departments within the hotel
• Respond to a variety of guest request with corrective analyzing and brand standards

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Salary Range: $70,000-90,000

Qualifications

• 1 Year Front Office experience in a management or supervisory role.
• A true desire to satisfy the needs of others in a fast paced environment.
• Knowledge of computers and systems.
• Successful problem solving skills.
• Able to communicate written and spoken English.
• Excellent overall communication skills.
• Able to multi-task.
• The ability to work well in a team environment.
• Able to stand for extended periods of time.