Description

Summary

Grand Hyatt Kauai Resort & Spa is seeking a dynamic and service-driven Assistant Recreation Manager to assist Recreations Manager with all aspects of our recreation operations. This role is responsible for delivering exceptional guest experiences while driving team engagement, operational excellence, and financial performance. The ideal candidate is a strong leader with a passion for hospitality, proven organizational skills, and the ability to inspire teams in a luxury resort environment.

Salary Range $66,100 - $95,700

Operations & Guest Experience

• Oversee daily recreation operations, including pool areas, activities, and guest programming.
• Elevate service standards to ensure exceptional and memorable guest experiences.
• Maintain a strong presence in recreation areas to engage with guests and provide hands-on leadership.
• Ensure compliance with safety, sanitation, and resort policies and procedures.
• Pool Operations experience strongly preferred.

Team Leadership & Development

• Recruit, train, coach, and develop recreation team members.
• Foster a culture of accountability, engagement, and continuous improvement.
• Provide regular feedback, performance evaluations, and ongoing coaching.
• Lead by example in professionalism, service excellence, and teamwork.
• Promote positive staff morale and engagement.

Scheduling & Payroll

• Create and manage team schedules to align with business demands and labor budgets.
• Oversee payroll administration, ensuring accuracy and adherence to company policies.
• Monitor labor costs and productivity to support financial goals.

Project & Activity Management

• Plan, implement, and manage recreation programs, events, and activities.
• Lead special projects that enhance guest offerings and operational efficiency.
• Continuously evaluate and innovate recreation experiences to align with brand standards and guest expectations.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Pool Operations experience preferred.
• Exceptional verbal and written communication.
• Must work with high-energy, great attitude and strong customer service skills.
• Strong organizational, communication, and leadership skills.
• Demonstrated ability to coach, motivate, and hold team members accountable.
• Experience managing schedules, payroll, and labor costs.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Financial acumen with experience driving operational results.
• Ability to work a flexible schedule, including weekends and holidays.
• CPR/First Aid certification preferred (or ability to obtain).