Description

Summary

We are seeking an enthusiastic Assistant Rooms Manager at our 148-room boutique property in the heart of Culver City. This key leadership role provides shift oversight of Front Desk, Housekeeping, Guest Services, and Event Setup , ensuring exceptional guest experiences while driving operational excellence.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

We're looking for professionals who can quickly perpetuate a culture that embraces great design and superlative service. We want people who have a passion for exceptional hotel service, and who best express that belief in an atmosphere of spontaneity and authenticity.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The responsibilities of the Assistant Rooms Manager would include assisting in overseeing any area in the Rooms Division. This can include the Front Office staff, Guest Services, Housekeeping/Laundry, and Reservations; included but not limited to:

• Accurately compute the daily income of the hotel by verifying that all guest accounts are correct and in balance by the following morning.
• Maximize customer service satisfaction in the absence of departmental management by supervising all departments in accordance with the standards of Hyatt.
• Oversee overnight housekeeping colleagues.
• Effectively deal with guests, other departments and team members.

May be required to work overnight shifts.

The salary range for this position is $56,800 to $79,400. This is the pay range for this position that the Shay Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• Minimum of one-year Front Office supervisory experience at a luxury lifestyle hotel (typically with Hyatt)
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Strong leadership presence with the ability to coach, counsel, and inspire teams.
• Strong track record of colleague engagement, with the ability to motivate and inspire teams.
• High energy, entrepreneurial spirit, and a guest-centric mindset.
• Service oriented style with excellent presentation, communication, and interpersonal skills.
• Hotel/Hospitality degree an asset.
• Clear concise written and verbal communication skills in English. Spanish language skills a plus.
• Must be proficient in Microsoft Word and Excel, with strong organizational and administrative skills.