Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Associate Director of Sales & Events (ADOSE) is a senior-level leadership role supporting the Director of Sales, Marketing & Events in driving revenue performance and leading the Sales, Event Sales, and Event Planning teams. This role also oversees the administrative support team and manages a designated group sales market, maintaining key client relationships and generating group business for the hotel.

The ADOSE position is designed as a developmental leadership opportunity with the goal of preparing the individual for a future Director of Sales, Marketing & Events role within Hyatt.

Key Responsibilities

• Manage and grow a designated group sales market, including prospecting, account management, and securing group business for the hotel.
• Maintain key accounts and build strong client relationships within assigned market segments.
• Assist in the leadership, mentorship and daily management of the Sales, Event Sales, and Event Planning teams, as well as administrative support staff.
• Participate in recruitment, interviewing, and hiring of sales and events professionals.
• Lead departmental meetings and support cross-department collaboration.
• Contribute to the annual business plan, budgeting, and forecasting processes.
• Analyze reports and performance metrics to identify opportunities for revenue optimization.
• Participate in revenue optimization discussions and ownership meetings.
• Support systems training and ensure accurate use of sales and event systems.
• Represent the hotel through community involvement, networking, and relationship building.
• Serve as acting Director of Sales, Marketing & Events in the Director's absence.

Qualifications

• Demonstrated passion for delivering exceptional guest and client experiences in a fast-paced environment.
• Minimum 3 years of experience in Hotel Group Sales or Event Sales
• Proven leadership capabilities and ability to mentor and motivate teams.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel) and general computer systems.
• Excellent organizational, interpersonal, and administrative skills.
• Service-oriented leadership style with strong presentation skills.
• Ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Geographic mobility preferred for future leadership opportunities.
• Hospitality or Hotel Management degree preferred.

Successful candidates demonstrate:

• High energy and entrepreneurial spirit
• Strong customer focus
• Motivational leadership style
• Strong analytical and problem-solving ability
• A commitment to driving revenue performance and team success