Description

Summary

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as BDM - Host Support within ALG Vacations. As a member of this team, you will be responsible for growing incremental revenue with designated Host accounts representing Travel Impressions, Apple Vacations, Funjet Vacations, United Vacations and Blue Sky Tours. You'll develop and enhance strong host agency relationships with a primary focus on their independent contractors (ICs). You will take a consultative selling approach with these ICs to identify growth and share shift opportunities, leverage preferred relationships and execute engagement plans to grow incremental revenue. You will create solid engagement plans for events you attend - taking advantage of these "large sales calls" to identify and cultivate relationships for incremental growth and profitability. On the support side, you will manage and execute social media strategy for all Host pages along with weekly BDM weekly emails. You will assist with the execution of Host FAMs, new agent training webinars, reports, POTM (partner of the month) and ad hoc projects as needed. Lastly an OOO escalation point for the Host Regional Sales Team.

Essential Functions:

• Develop strategic alliances with Host Agencies and their independent advisors (TA's).
• Leverage preferred relationships of ALGV (consortia), in order to gain commitment, incremental revenue growth with host agencies/advisors.
• Use reporting tools (power BI) to understand profitability, trends, goals tracking to ensure targeting the right advisors for growth opportunities and communicating these details to Host Management and leader.
• Be responsive to agent needs, issue resolution with prompt follow up - including escalate issues sent to you by Host BDMs when the issue is urgent while they are traveling.
• Perform other duties or special projects as required and assigned by manager.
• Document all activities in Salesforce to manage commitments from the accounts, the advisors along with sales call activities and market feedback for weekly report inclusions.
• Complete social media plan at least a week prior for Host pages with daily posts including tips, promotions, market updates.
• Will be responsible for working with events team to executive Host FAMs, plan and execute training webinars, partner of the month with direction from leader.
• Representing ALGV at company functions, industry events, Host events in a professional and organized manner - planning your engagement for maximizing your ROI.
• 
  
  Gain a firm understanding of VAX Vacation Access and be able to communicate to advisors how to use this booking tool.
• Demonstrate a commitment to Hyatt core values.
  
  Qualifications:

Experience:

• Prefer college degree but not required if good work experience.
• Ideally has worked in a position within ALGV and understands the processes and product - minimum 6mos - 1 year experience.
• Strong PC skills.
• Microsoft tools - Excel, Word, PowerPoint.
• Salesforce experience preferred but not required.
• Travel may be required up to 25% of the time, some nights and weekend requirements. Traveling by plane, car and internationally where events require attendance.
• Good problem-solving skills - the ability to understand an issue presented and offer solutions to fix.
• Basic sales skills required, how to ask questions and decipher client needs as a result and make recommendations.
• Good presentation skills - comfort in being in front of a group virtually or in person to present the "Why ALGV" story. Strong presentation skills to prepare a presentation on what is important to the attendees.
• Basic understanding of marketing - knowledge of principles and methods for selling products and services.
• Negotiation skills - the ability to position ALGV as a solution to an agency's needs, ultimately persuading ICs to commit to selling our products.
• Judgment and Decision-Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Analytical Skills: the ability to dissect reporting and take appropriate action to grow revenue. Good grasp of reading reports, understanding data. Knowledge of pivot tables a plus.
• Learning from Past Experience - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Excellent communication skills: the ability to write clearly and concisely. Strong verbal skills - the ability to communicate clearly the benefits of our products with the how/why an agency should work with us. Strong listening skills - ask the right questions and hear what is important to an agency.
• Excellent organizational skills - ability to manage a large volume of inquiries, while maintaining focus on your proactive sales requirements. Manage and meet deadlines where necessary.
• Travel industry knowledge preferred - understanding of the Host or travel agency segment of the business - will consider someone with solid sales background.
  
  The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

About ALG Vacations

It all begins when our client's book with ALG Vacations. As North America's leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client's vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world's leading and fastest-growing hospitality brands, without ever losing focus on people and care.

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

We're proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short- & Long-Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

We Welcome You:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $73,200-$76,100.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.