Hispanic Alliance for Career Enhancement

Bilingual Program Coordinator - Match Support

Spotlight Diversity Focus
Big Brothers Big Sisters of Puget Sound
Seattle, Washington, United States
6 days ago


This Bilingual Program Coordinator will positively impact our community by supporting volunteers, parents & youth in our Community-based program. The Bilingual Program Coordinator is responsible for matching Big Brother and Big Sister applicants with Little Brothers and Little Sisters and maintaining contact with matched pairs to ensure a successful and viable relationship. This role supports our organizational goal of helping all kids reach their inherent potential, especially youth of color who are disproportionally impacted by systematic barriers. Evening hours are required with some weekend hours required for events and activities. People from diverse communities are encouraged to apply.

Essential Functions, Responsibilities and Accountabilities:

  • Manages and supports caseload through entire process.
  • Maintains documentation to assure accountability, effectiveness, and efficiency.
  • Available on evenings and weekends to support program activities and events, as well as to best reach clients.
  • Initiates ongoing enhancements to agency practices.

Agency Support Responsibilities:

  • Utilizes educational opportunities and related resources to improve agency service.
  • Promotes and maintains cooperative working relationships with other community organizations.
  • Participates in agency events to assist with annual fundraising goals.
  • Assumes other responsibilities as they arise.

Enrollment Responsibilities

  • Assists in the adapting and delivering of our Pre-Match Training for our volunteers.

Supporting Community-Based Matches

  • Through scheduled in-person, telephone and electronic contact, ascertains that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible.
  • Documents and monitors all elements of match support and supervision in a comprehensive and professional way.
  • Enters and maintains database changes in addresses, phone numbers, workplaces and other volunteer/client information.
  • Assesses individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and a successful and satisfying experience for the volunteer.
  • Ensures high-level proficiency in applying child safety and risk management knowledge, as well as policies and procedures throughout all aspects of the job function.
  • Conducts exit interviews, with all parties, at match closure. Assesses reasons for match closure and re-match or re-engagement potential. When match terminates, pre-maturely or unexpectedly, submits exit interview to the Director for final review and signature.


  • Establishes, monitors and meets goals for new match growth, match length, support contact compliance, and customer satisfaction.
  • Coordinates with other departments to identify possible partners and partnerships, staff and promote agency events, and provides support for other efforts as necessary.
  • Other duties as assigned by the Vice President of Programs.


  • Bachelor's degree is required for this position; a degree in social services, human services or related field preferred
  • Experience working with a range of people from diverse backgrounds.
  • Required to communicate (verbally and written) in English and Spanish.
  • Available to work evenings and weekends on a consistent basis
  • Access to reliable automobile, valid driver’s license, auto insurance required
  • Understanding of child development and family dynamics
  • Understanding of issues/barriers that impact children and families from underserved populations.
  • Ability to effectively collaborate with other staff
  • Ability to collect meaningful data and draw solid conclusions
  • Proficient in Microsoft Word, Excel and Outlook
  • Ability to work independently exercising good judgment, decision-making and problem-solving skills
  • Ability to succeed in a fast-paced environment
  • Ability to work with confidential information required
  • Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone

Job Information

  • Job ID: 59971005
  • Location:
    Seattle, Washington, United States
  • Company Name: Big Brothers Big Sisters of Puget Sound
  • Position Title: Bilingual Program Coordinator - Match Support
  • Industry: Non-Profit / Charity
  • Job Function: Other
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 0-1 Year
  • Required Travel: None
  • Salary: $21.48 - $23.21 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

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