Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary
This work‑from‑home role is responsible for reviewing and triaging Care Team tasks, identifying key patient information, and supporting care coordination processes. The position screens members for needed services using established guidelines, makes referrals to clinical staff, and monitors cases for accurate updates. The role also supports care plan development by arranging services under clinical direction, promoting communication across care teams, and conducting non‑medical research to maintain and close cases.

The Care Coordinator accurately documents required information, assists with resolving issues, protects member confidentiality, and ensures compliance with regulatory and accreditation standards. Strong communication, customer service, organization, and computer skills are essential, along with the ability to navigate multiple systems and work effectively within a multidisciplinary team.

Required Qualifications

• Must Reside in the State of Texas
• 2+ years of experience in healthcare support, customer service, call center, medical office, or related administrative role
• Experience working with patients, members, or customers in a service‑oriented environment
• Strong communication skills (verbal, written, and telephonic)
• Excellent organizational and time‑management skills
• Ability to multitask and manage multiple cases or tasks simultaneously
• Basic understanding of medical terminology and general healthcare concepts
• Strong customer service focus, with the ability to handle sensitive situations and promote positive member experiences
• Critical thinking and problem‑solving ability

Preferred Qualifications

• High attention to detail and accuracy in documentation
• Ability to work effectively in a remote, structured environment
• Ability to collaborate with a multidisciplinary team
• Commitment to maintaining confidentiality and complying with regulatory and company standards
• Strong ability to follow workflows, guidelines, and established processes
• Proficiency using computers and navigating multiple systems
• Comfort with Microsoft Office tools, especially Word and Excel
• Ability to learn and work within internal case management platforms and databases

Education

• High School Diploma or G.E.D.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.