Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Claims Administration Manager

Job Description

PRIMARY PURPOSE: To manage the claims administration and invoicing functions within assigned office(s) including compliance with company standards and industry best practices; to meet company goals and ensure consistent delivery of quality services; and provide claims support to the US Adjusting Team. Reporting to the Regional Director - Aviation Americas

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Setting up case files on the company claims management and invoicing systems.

Entering Market Data on company claims management and invoicing systems.

Liaising with Adjusters and Finance Team to ensure reports have been issued on case files to set Fee Reserves, and the required Market information is available, to enable invoices to be issued.

Responsible for monitoring monthly WIP reports and invoicing of case files to meet company goals and business targets.

Entering recoverable expenses on case files.
Liaising with other Aviation offices and third-party agents / correspondents to ensure their invoices are obtained and processed when they support us on a claim.

Provide intercompany invoices to other Aviation offices when we assist them on their cases.

Monitor Fee Reserves against WIP and liaise with Adjusting team to ensure Fee Reserves are adequate before an invoice is issued.

Maintain invoicing records and create monthly reports for the Aviation Finance Team.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Assisting Adjusters with drafting reports, reviewing / analyzing costs on spreadsheets.

Saving incoming correspondence and documentation to electronic claim files.

Creating and updating claims Bordereaus

Creating and updating local Claims Handling Procedures (CHPs)

Preparing Powerpoint presentations.

Organizing / assisting with Marketing activities.

Performs other duties as assigned.

Supports the organization's quality program(s).

Occasional travel may be required.

QUALIFICATIONS

Education & Licensing

Baccalaureate degree from an accredited college or university preferred. Licenses as required.

Experience

Eight (8) years supervisory / management experience including prior experience of claims and / or finance administration; knowledge / experience of Airline or MRO operations is desirable.

Languages

Bilingual: English / Spanish both verbal and written.

Skills & Knowledge

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Leadership/management/motivational skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.