Description

Collections Representative
The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

If you are a current employee, please navigate here to apply internally.

Job Description

The Collections Representative performs a wide variety of credit and collection functions including processing and verifying applications for credit and soliciting payment on overdue accounts. Compiles necessary information from financial institutions such as banks and credit organizations to support credit decisions. Responsibilities also include documenting collection efforts, maintaining credit files documenting risk analysis support for unpaid invoicing, and executing timely written/verbal follow-up.

This position will be based in our Milwaukee, WI headquarters.

Key Accountabilities

• Drive collection activity thru effective written and verbal communication in a fast paced goal oriented collections department
• Provide excellent customer service investigating disputes, credit memo/refund processing, and review/process account adjustments
• Develop strong relationships with internal/external customers to strategically resolve any type of inquiry or discrepancy with detailed statements, bills, product orders, etc.
• Perform credit checks on new customers or existing customers as needed, and make sound decisions on credit limits.
• Ability to work cross functionally through out the organization to address root causes of invoicing inaccuracies.

Qualifications/Requirements

• High School Diploma
• Minimum of 3+ years of experience in a similar role
• Strong knowledge in Microsoft Excel, Word, and Outlook
• Strong leadership, communication, and analytical skills.
• Proficient mathematical skills

Capabilities and Success Factors

• Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
• Manages Complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan - purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Equal Opportunity Employer - Minority/Female/Disability/Veteran