Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Scheduled hours: M-F from 8:00am to 5:00pm

This is a field-based position working with the members/community in Winnebago, Stephenson, Boone, and surrounding counties .

Community Health Workers (CHW) serve the community as a bridge between the member (community) and the health care system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties become more acculturated with each other.

This position will work under the direction of a designated professional.

• Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary.
• Ability to communicate medical information to health care professionals and care coordinators over the telephone.
• Knowledge of formal and informal community agencies and resources.
• Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Occasional weekend hours may be required.
• Requires the ability to travel to multiple office locations and home locations.
• Able to influence medical care providers as needed to adjust interventions based on member's cultural, ethnic, or religious preferences.
• Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment.
• Exceptional organizational and interpersonal skills, with attention to detail required.
• Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
• This is a full-time position, requiring up to 70% percent travel

Required Qualifications

• Must be located in Winnebago, Stephenson, Boone, counties or surrounding area.
• Must possess reliable transportation and be willing and able to travel up to 75% of the time from Winnebago, Stephenson, Boone, and surrounding counties . Mileage is reimbursed per our company expense reimbursement policy.
• 1-3 years relevant experience (such as community outreach or home visits to members/patients).
• Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local, formal, and informal resource networks

Preferred Qualifications

• Experience working in community/outpatient setting.
• Community Health Worker Certification or equivalent training and experience.
• Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
• Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.
• Experience using a computer including the use of Excel and Electronic Health Records

Education

• High School Diploma or G.E.D

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.