Description

Summary

Create Exceptional Experiences. Ensure Unmatched Safety. Lead with Purpose.

At our 405-acre luxury resort, every guest interaction matters-and so does their safety. As Director of Guest Services & Safety, you'll be the driving force behind a seamless arrival experience and a secure, welcoming environment for guests and colleagues alike. This is a leadership role that blends hospitality excellence with operational precision, ensuring that every detail-from valet parking to emergency preparedness-is handled with care and confidence.

What You'll Do

• Lead & Inspire: Oversee Bell Services, Security, Telecommunications (PBX), and Valet Parking/Transportation teams, ensuring exceptional service and safety standards.
• Shape the Guest Journey: From valet to luggage delivery, create a smooth, memorable arrival experience that reflects our commitment to luxury hospitality.
• Champion Safety & Security: Develop and implement security procedures, manage risk and loss prevention, and coordinate emergency response and crisis management training.
• Drive Operational Excellence: Manage scheduling, payroll, and budgets for the Security department while maintaining compliance with fire safety, access control, and emergency preparedness programs.
• Collaborate & Communicate: Serve as liaison with local law enforcement and hotel security leaders, and provide clear, empathetic communication to guests and colleagues.

Benefits | We care for people so they can be their best . Our colleagues enjoy:

• Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Affordable Benefits after 30 days - Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
• Healthcare FSA - saves you money for medical expenses
• Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
• Discounted Room Nights - for you, your friends and your family!
• Free Parking - convenient and cost-free parking for all our associates
• Paid Time Off - Take the time you need to recharge and stay healthy
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance - 24/7 emotional support, legal guidance, personal & financial resources
• Employee meals - in our cafeteria for full-time, part-time and on-call colleagues
• Tuition Reimbursement: Further your education with our support.
• Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!
• Colleague Recognition Programs - Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

What We're Looking For:

• Experience: 5+ years in security or law enforcement and 5+ years in supervisory roles (hospitality experience preferred).
• Leadership: A persuasive, articulate leader with strong planning and organizational skills.
• Communication: Excellent written and verbal skills; ability to handle challenging situations with tact and empathy.
• Technical Skills: Proficiency in MS Office; Opera knowledge is a plus.
• Certifications: First Aid, CPR, and AED preferred.
• Interpersonal Skills: Service-oriented, energetic, solutions-driven, and passionate about creating safe, welcoming environments.