Description

Summary

At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to delivering efficient service and meaningful experiences. This position reports to the Rooms Director.

The Director of Housekeeping is responsible for overseeing all housekeeping operations and ensuring exceptional cleanliness standards throughout the property. This includes guest rooms, public areas, and back-of-house spaces. The role leads the housekeeping team to meet brand standards while driving colleague engagement, training, and operational efficiency.

The ideal candidate brings strong leadership, attention to detail, and experience working in a union environment. This individual will foster a culture of excellence, ensuring both guest satisfaction and colleague success.

The salary range for this position is $106,800 - $136,200

Duties include:

• Provide strategic and day-to-day leadership of the housekeeping department
• Develop and manage departmental budgets, labor costs, and operational plans
• Ensure compliance with Hyatt brand standards for cleanliness and presentation
• Oversee staffing, scheduling, and labor management to meet service goals
• Train, coach, and mentor a diverse, multilingual, and multicultural team
• Promote exceptional guest service, including handling guest requests and concerns
• Maintain and enforce inspection programs to ensure consistent quality
• Conduct daily room inspections and ensure cleanliness standards are upheld
• Manage inventory, purchasing, and par levels for housekeeping and laundry supplies
• Stay current with housekeeping and laundry technologies and best practices
• Partner with vendors to ensure proper pricing, delivery, and equipment maintenance
• Collaborate closely with other departments to support overall hotel operations
• Ensure compliance with all safety, security, OSHA, and ADA policies and procedures
• Support special services such as turndown and VIP guest accommodations as needed

Qualifications:

• Proven experience in housekeeping leadership, preferably in a union environment
• Strong organizational, communication, and leadership skills
• Knowledge of housekeeping operations, laundry processes, and inventory management
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to delivering high levels of guest and colleague satisfaction

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills