Description

Summary

We are seeking an experienced and dynamic Director of Rooms to lead our hotel's Rooms Division at our 148-room boutique property in the heart of Culver City. This key leadership role oversees Front Desk, Housekeeping, Guest Services, and Event Setup, ensuring exceptional guest experiences while driving operational and financial excellence.

The Director of Rooms serves as a strategic leader and hands-on operator-analyzing rate variances, monitoring credit and daily house counts, managing capital projects, and leading Rooms Division managers and teams to success.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a member of our leadership team, you will play a pivotal role in shaping the guest experience and operational success of one of Culver City's most vibrant boutique hotels, The Shay| Part of Destination by Hyatt. We offer a collaborative culture, opportunities for growth within the Hyatt portfolio, and the chance to make an impact in a creative, community-focused environment. This position reports to the hotel General Manager.

Key Responsibilities:

• Provide short-and long-term strategic planning and leadership for all Rooms Division operations (front and back of house).
• Oversee Front Desk, Housekeeping, Guest Services, and Event Setup with a focus on colleague experience and service excellence.
• Lead, mentor, and develop Rooms Division managers and team members to deliver exceptional guest experiences.
• Monitor labor costs and approve schedules to achieve departmental productivity goals.
• Conduct regular Rooms Division meetings and monthly financial reviews with subordinate managers and senior leadership.
• Coordinate major projects such as renovations, capital expenditures, and equipment upgrades.
• Manage departmental budgets and forecasts, ensuring financial performance aligns with hotel goals.
• Ensure the hotel maintains strong guest satisfaction scores through proactive service recovery and operational excellence.
• Foster a positive workplace culture through recognition, open communication, and team-building initiatives.
• Coach and counsel employees to reflect Hyatt service standards and procedures.
• Provide coverage for Rooms leadership shifts as needed.

Hyatt associates work in environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The salary range for this position is $91,200 to $119,775. This is the pay range for this position that The Shay Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

• Minimum 6 years of progressive Rooms Division leadership experience, including department head level experience in both Front Desk and Housekeeping (typically with Hyatt).
• Strong leadership presence with the ability to coach, counsel, and inspire teams.
• Strong track record of colleague engagement, with the ability to motivate and inspire teams.
• High energy, entrepreneurial spirit, and a guest-centric mindset.
• Service oriented style with excellent presentation, communication, and interpersonal skills.
• Hotel/Hospitality degree an asset.
• Clear concise written and verbal communication skills in English. Spanish language skills a plus.
• Must be proficient in Microsoft Word and Excel, and strong organizational and administrative skills.