Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Role Summary

The Executive Director, Shared Platform Products owns the product strategy, roadmap, and adoption of the enterprise's shared digital platforms that power multiple channels, journeys, and business domains.

This role ensures that foundational capabilities-such as identity, profile, content, search, messaging, chat, notifications, configuration, workflow, and experimentation-are delivered as reusable, scalable, API-first products, not one-off project solutions.

The ED is accountable for product-market fit internally, driving adoption, standardization, and measurable business outcomes across Digital Experience, AI, Integrations, and Operations.

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Core Platforms in Scope (Illustrative)

Shared Platform Products typically include:
• Identity & Access Platform (AuthN/AuthZ, consent, preferences)
• Member / User Profile Platform
• Content & Knowledge Platform
• Search & Discovery Platform
• Messaging, Chat & Notifications Platform
• Conversational Platform (shared flows for chat, IVR, bots)
• Workflow & Orchestration Platform
• Configuration & Feature Management Platform
• Experimentation, Personalization & A/B Platform
• Developer Platform (SDKs, APIs, self-service tooling)

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Key Responsibilities

1. Shared Platform Product Strategy
• Define the platform product vision and multi-year roadmap aligned to enterprise digital and AI strategy.
• Clearly articulate what is a shared platform vs. domain-specific capability.
• Establish platform positioning as build once, consume everywhere.
• Balance innovation with stability and backward compatibility.

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2. Platform Product Ownership & Delivery
• Own end-to-end product accountability for shared platforms:
• Product discovery and requirements
• Roadmap prioritization
• API and capability definition
• Adoption and lifecycle management
• Partner with engineering teams to deliver scalable, secure, reliable platform capabilities.
• Ensure platforms are consumer-grade for internal teams (excellent DX).

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3. Adoption, Reuse & Value Realization
• Drive enterprise adoption of shared platforms across channels (web, mobile, chat, IVR, internal tools).
• Reduce duplication by deprecating overlapping or bespoke solutions.
• Define and track platform success metrics:
• Adoption and reuse rate
• Time-to-market reduction
• Cost avoidance and savings
• Experience consistency improvements
• Actively manage platform migrations and decommissioning.

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4. API-First & Platform Design
• Ensure all shared platforms are:
• API-first and contract-driven
• Event-enabled where appropriate
• Secure, scalable, and extensible
• Partner with Architecture to align with reference architectures and standards.
• Enable seamless integration with AI, agentic workflows, and external partners.

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5. Cross-Functional Leadership & Governance
• Serve as the product authority for shared platforms in enterprise planning and funding discussions.
• Partner closely with:
• Digital Experience (consumers of platforms)
• Digital Platform Engineering (builders)
• Architecture (standards and guardrails)
• AI (agentic and intelligent use cases)
• SRE & Security (reliability and compliance)
• Establish lightweight governance for platform intake, prioritization, and roadmap alignment.

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6. Organization & Talent Leadership
• Build and lead a strong platform product management organization.
• Coach PMs on platform thinking vs feature delivery.
• Establish best practices for:
• Platform roadmapping
• Internal customer engagement
• API and capability documentation
• Platform lifecycle management

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Required Qualifications
• 12+ years in product management, platforms, or digital engineering, with 5+ years in senior leadership roles.
• Proven experience owning shared platforms used by multiple teams or business units.
• Strong understanding of:
• Platform-as-a-product principles
• APIs, SDKs, and developer experience
• Distributed systems and cloud-native architectures
• Ability to influence without direct authority across large organizations.
• Strong executive communication and storytelling skills.

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Preferred Qualifications
• Experience in healthcare, payments, financial services, or other regulated industries.
• Familiarity with conversational platforms, AI-enabled experiences, or personalization systems.
• Experience driving large-scale platform adoption and legacy decommissioning.
• Comfort operating at the intersection of product, architecture, and engineering.

Pay Range

The typical pay range for this role is:

$175,100.00 - $334,750.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.