Description

Summary

We are seeking an enthusiastic Front Office Manager to lead our Front Office at our 148-room boutique property in the heart of Culver City. The Front Office Manager plays a vital leadership role in ensuring the smooth and efficient operation of Front Desk and Guest Services.

The Front Office Manager is responsible for overseeing all aspects of the Front Desk operation, including staff training, interdepartmental communication, and scheduling. This role ensures the effective management of the guest arrival, mid‑stay, and departure experience, maintaining consistent service standards throughout each stage of the guest journey. The Front Office Manager must demonstrate strong communication skills and effective leadership. In addition to supporting the daily operation of the Front Office and Guest Services teams, this position responds promptly and professionally to guest requests and concerns, ensuring appropriate follow‑up and resolution to maintain overall guest satisfaction.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Director of Rooms.

The salary range for this position is $70,304 - $95,700. This is the pay range The Shay reasonably expects to pay for this role. Individual compensation decisions will be based on experience, education, and business needs.

Duties include:
• Directs daily Front Desk and Guest Services operations, ensuring service standards and brand expectations are consistently met.
• Provides short - and long-term strategic planning and leadership for Front Office operations.
• Develops and recommends the budget, labor cost plans, and departmental objectives, and manages operations in alignment with approved plans.
• Ensure seamless arrival, mid-stay, and departure processes, maintaining accuracy, efficiency, and service consistency.
• Recruits, trains, schedules, and develops Front Office colleagues, ensuring proper staffing levels to meet service goals.
• Coaches and counsels' employees to uphold Hyatt Service standards and procedures; establishes clear expectations and holds individuals accountable.
• Maintains strong communication with Housekeeping, Engineering, and Food & Beverage to support smooth operations and timely issue resolution.
• Manages departmental reporting and adherence to operational policies and procedures.
• Maintains oversight of guest room inventory.
• Maintains up‑to‑date information on rates, packages, specials, and programs, ensuring all staff are trained accordingly.
• Performs Front Office tasks as needed to support service delivery and operational continuity.
• Supports broader operational initiatives and departmental projects that enhance service quality and operational effectiveness.

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Strong leadership presence with the ability to coach, counsel, and inspire teams.
• Strong track record of colleague engagement, with the ability to motivate and inspire teams.
• High energy, entrepreneurial spirit, and a guest-centric mindset.
• Hotel/Hospitality degree an asset.
• Service oriented style with excellent presentation, communication, and interpersonal skills.
• Must be proficient in Microsoft Word and Excel.
• Clear concise written and verbal communication skills in English.