Description

Locations:Kansas City, MO, US |Chicago, IL, US |Armonk, NY, US |Fort Wayne, IN, US |Alpharetta, GA, US

Are you excited by the prospect of shaping the next generation of life & health claims technology? Do you thrive at the intersection of business analysis, solution design, and large-scale transformation?

About the Role

The L&H Claims Solutions team is seeking a Senior Claims Solutions Consultant to lead customer-facing business analysis efforts across major claims technology programs. In this pivotal role, you will manage a team of Solution and Technical Consultants, oversee end-to-end requirements gathering, and translate strategic priorities into well-defined, actionable business requirements.

Acting as the connective link between Claims, Technology, Data, and Product teams, you will guide the analysis discipline, drive consistency and quality in requirements, and ensure that solutions deliver measurable business value across regions and markets.

Key Responsibilities

Analysis Leadership & Practice Management

• Lead, coach, and manage a team of Solution Consultants who support the functions three product lines: PromiseXP Claims Portal, Claims Administration System, and Claims Assessment Engine.
• Establish analysis methodologies, standards, templates, and best practices across claims transformation programs.
• Develop team capabilities through coaching, mentoring, onboarding, and performance management.

Business Requirements & Solution Definition

• Drive end-to-end, customer-facing, business requirement elicitation activities on large-scale technology programs.
• Elicit, analyze, synthesize, and document business, functional, and non-functional requirements.
• Support product leads through the development of user stories, process flows, business rules, acceptance criteria, data definitions, and use cases.
• Ensure traceability between business objectives, requirements, design decisions, and delivered solutions.

Program Collaboration & Delivery Support

• Partner with program managers, product managers, architects, and engineering leadership to ensure alignment between requirements and solution design.
• Support sprint planning, prioritization, and scope management.
• Identify, articulate, and manage requirement-related risks, issues, dependencies, and decisions.

Stakeholder Engagement

• Lead workshops, interviews, and cross-functional design sessions with Claims, Operations, Technology, Finance, Data, and external partners.
• Build trusted partnerships with senior stakeholders across markets and business units.
• Communicate complex concepts clearly and concisely to technical and non-technical audiences.

Quality, Governance & Continuous Improvement

• Contribute to program governance through consistent documentation, decision tracking, and reporting.
• Ensure alignment between analysis output and strategic claims transformation objectives.
• Promote continuous improvement of tools, processes, and delivery practices within the analysis discipline.

About You

Required Qualifications & Experience

• Minimum 5 years' experience as a Business Analyst, Solutions Consultant, or similar role within insurance, financial services, or a technology-driven environment.
• Demonstrated ability to lead business analysis for large-scale, complex technology programs.
• Minimum 3-5 years' experience managing BA or solution-consulting teams.
• Minimum 3 years' experience in L&H claims as an examiner, expert or consultant.
• Strong command of requirements engineering, business process design, data analysis, and solution definition.
• Proven experience engaging senior business and technical stakeholders to align solution design with business needs.
• Skilled in Agile, Waterfall, and hybrid delivery frameworks.
• Exceptional communication, analytical, and problem-solving skills.
• Bachelor's degree in business, information systems, technology, or related field; advanced degree preferred.
• Experience influencing senior and executive leaders to drive clarity, prioritization, and decisions.

Preferred Skills & Experience

• Knowledge of insurance claims processes (e.g., assessment, adjudication, settlement, investigation).
• Experience with modern claims platforms, workflow systems, automation technologies, or data-driven solution design.
• Familiarity with CX/UX concepts, service design, or behavioral insights.
• Exposure to change management and operating-model transformation.
• Industry certifications (IIBA CBAP, PMI-PBA, Agile/Scrum certifications, Lean Six Sigma) are advantageous.
• Language skills (GermanFrench) desired.

The estimated base salary range for this position is $90,000 to $156,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

Our company has a hybrid work model where the expectation is that you will be in the office three days per week; however, for a strong candidate, the role can be offered as remote.

This role is not eligible for visa sponsorship.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

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Reference Code: 136163

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