Description

Summary

As the group sales manager, you will embody the Lifestyle and Luxury of the Andaz brand, be a competent individual who has experience in the sales process and function of a hotel. The ideal candidate specializes in selling guest rooms, event space, and other Andaz services. This includes managing accounts, conducting site inspections, soliciting, and generating business. It is pivotal that this candidate also works as a team player with the sales and events staff and is in close contact with the assigned Coordinator and other support staff. With a proven track record of revenue-growing sales tactics, the ideal candidate challenges norms and welcomes new and unique sales models within the Lifestyle resort division revenue-forward prospecting tactics.

Reporting to the Director of Sales and Marketing, this position is a full-time salary position that is remote, US based.

Specific Duties:

• Shows enthusiasm and is personally motivated from within, as opposed to outside stimulus
• Maintains accurate, correct, and complete records of all transactions and contracts within sales files and Envision edits
• Keeps a clean record of the sales process within the Group Sales Booking comments and actively uses the Envision Trace System
• Consistently follows up on customer inquiries and phone messages within required response times
• Meets and exceeds standards for customer follow-up with paperwork and requests
• Maintain strong customer relationships
• Proper utilization of the envision trace system to manage solicitation efforts as well as account management
• Demonstrates a consistently high level of participation in meetings and brainstorming sessions
• Meets project deadlines consistently and completes assigned projects
• Sets own goals and objectives and strives to complete each on time
• Individual maintains complete and accurate knowledge of their resort and group offerings
• Works side by side with Sales, Event and Marketing team
• Works closely with Revenue Management to quote group business based on budget and hotel need periods
• Produces sales contracts and manages correspondence
• Demonstrates awareness of established goals for property and the role played in Sales process to achieve and/or exceed these goals
• Clear communication to property team to execute site tours
• Participates in events as designated by Director including resort familiarization trips
• Any other duties as assigned by Director of Sales
• Travel may be required

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications

• Embraces the ethos and culture of the Andaz lifestyle brand
• University degree or diploma qualification in Sales or Marketing and/or Hospitality or Tourism Management or industry experience equivalent
• Minimum 3 years' manager experience within a 4-5 star hotel sales environment
• Understands that the Andaz clientele may vary from traditional hotels in regard to target audiences, size of group and intention of visit
• Understands incentive travel and social luxury clientele
• Effective as a team player within the Sales Department, as well as the hotel in general
• Ability to easily and willingly adapt to a change of policy, procedures, and work environment
• Proven track record in achieving targets and yield management
• Strong written and verbal communication skills
• Passion for direct sales and willingness to jump in to assist to team as needed
• Demonstrates active listening skills with customers and fellow employees
• Accurately documents, files, and provides required documentation for proper implementation of work; i.e., office sales files, GSB's, lost business reports, solicitation reports, roadmaps, etc.
• Has a pro-active approach and anticipates guest needs
• Can work in home office environment