Description

Job Description

Baltimore Ravens

Guest Service & Hospitality Ambassador 2025


Gameday/Non-Exempt

At M&T Bank Stadium, it is our goal to offer the highest level of service to all guests that enter our stadium, ensuring they leave gameday with a one-of-a-kind experience. The Guest Service & Hospitality Ambassador position is ideal for any individual with a friendly, outgoing personality who will focus on bringing excitement and happiness to all guests on gamedays or other sponsored Ravens events. This position includes various roles such as ADA Runner, Multi-Purpose Roamer, or operating as a Guest Service Location attendant.

Essential Job Duties and Responsibilities:

• Create a welcoming environment and seek out special moments for all guests attending events at M&T Bank Stadium. This includes celebrating birthdays, anniversaries, or first game attendees.
• Assist stadium partners when needed or as applicable/service recovery.
• Respond to guest inquiries, suggestions, and complaints during an event (i.e., ticketing issues, seat relocations, ADA wheelchair assists etc.)
• Assist guests with directions, event information, and stadium information.
• Assist with our Designated Driver program & First Game Certificate distribution
• Monitor guests for Fan Code of Conduct compliance.
• Monitor our ADA seat locations - Making sure correct fans are in seats and assist guests as needed
• Assist with wheelchair transport to guests designated seats or parking lot.

Basic Expectations:

• Natural ability to communicate comfortably and professionally with others.
• Ability to work well in a team-oriented environment.
• Ability to retain an extensive knowledge of M&T Bank Stadium and the surrounding parking lots and tailgate areas.
• Ability to maintain a calm, professional attitude when working with patrons, regardless of the situation
• Proactive willingness to address all issues presented.
• Ability to multitask and prioritize tasks when necessary.
• Ability to stand for long periods of time, including walking or climbing stairs throughout the stadium or at an event.
• Ability to lift up to 35 lbs.
• Ability to use a mobile communicator.
• Ability to work outdoors in variable temperatures, including extremely hot and cold weather.
• Interests in football, the Baltimore Ravens, and the National Football League.
• Have Fun!

Required Education and/or Experience:

• High School diploma or GED
• Any experience in a customer service role

Availability:

• Available for all Ravens home games including potential playoff games and other M&T Bank Stadium special events: 10 games per season including pre and post season games. Flexible schedule including days, nights, weekends and holidays.Scheduled Special Events include Navy vs. Army on December 13th, 2025. Failure to communicate an absence or having more than 2 unexcused absences may result in termination.
• Assistance at additional Ravens events may be available. This may include Movie Night, Draft Events, Training Camp, Purple Evening, etc.
• GSHAs will be required to review the Stipulations for Hire during their first training session

APPLICATION PROCESS
To be considered for this position, applicant must complete the online application, answer the screening questions, and submit a resume. Any applications that are missing the required information will not be considered.


The Baltimore Ravens is an EEO employer and does not discriminate on the basis of an applicant's or employee's race, gender, age, national origin, color, religion, disability or any other protected basis under applicable law