Description

Summary

Guest Experience Manager

Where the familiar meets the far out.

Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and "check out." Opening winter 2025.

Hotel Daphne is looking for a dedicated Guest Experience Manager to join our pre-opening team! Hotel Daphne is a new 49-room property located in the heart of the Heights neighborhood. The hotel will feature an all-day restaurant, lobby bar, and intimate event space.

Your role

Hotel Daphne seeks an enthusiastic Guest Experience Manager to join our team. The Guest Experience Manager plays a central role in creating unforgettable, deeply personalized stays for our most discerning guests. This position leads and enhances the full VIP journey - from pre-arrival communication and special arrangements to in-stay experiences and post-departure follow-up. This leader partners with multiple departments across the hotel to ensure our guests receive seamless, anticipatory service that reflects Bunkhouse's high standards.

Responsibilities:

• Oversee all front desk operations with leadership and integrity

• Train, coach, and inspire team members to exceed Hyatt service standards

• Develop short- and long-term plans to support both daily operations and long-term goals

• Manage scheduling, budgeting, and labor planning to meet performance targets

• Respond to guest needs with a proactive, solution-driven approach

• Foster strong communication and collaboration with Housekeeping and other departments

• Stay informed on hotel promotions, packages, and rates, and ensure your team is as well

• Handle guest feedback thoughtfully and take action to ensure satisfaction

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications

• Calm under pressure and quick to resolve issues

• Demonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

• Progressive hotel Rooms management experience preferred

• Service oriented style with professional presentations skills

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal, and administrative skills

Physical Requirements

• Able to perform the essential functions consistent safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting quality standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards

• Must be able to sit, stand, and squat frequently.

Benefits Include:

Hotel Daphne is proud to be part of the Bunkhouse/Hyatt family, and our colleagues enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates

• Free parking

• Generous Paid Time Off

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.