Description

Our client is seeking an experienced Infor Visual System Administrator to oversee the configuration, administration, and optimization of their Infor Visual ERP environment. This role is essential to ensuring the stability, scalability, and effectiveness of the ERP platform that supports daily operations across manufacturing, finance, engineering, supply chain, and corporate functions.

This is a remote position with periodic travel to company sites for support, training, and project work. The ideal candidate brings deep functional and technical understanding of Infor Visual, strong business acumen, and the ability to partner closely with cross-functional teams.

You will serve as the primary ERP system expert and escalation point, ensuring reliable performance for approximately 250 users while driving continuous improvement across the business.
Key ResponsibilitiesERP Administration & Configuration

• Administer, configure, and maintain the Infor Visual ERP system, ensuring high availability and optimal performance.
• Manage system settings, user access, permissions, roles, and security policies.
• Oversee environments, patches, updates, and upgrades.

Process & Business Support

• Collaborate with Operations, Finance, Engineering, Sales, and Supply Chain to align system functionality with business requirements.
• Gather requirements, design solutions, and implement configurations to enhance workflows and business processes.
• Prioritize standard functionality while minimizing unnecessary customization.

Advanced Troubleshooting & Escalation

• Serve as the Tier-1 escalation point for complex ERP issues beyond helpdesk capabilities.
• Diagnose and resolve system errors, data issues, and integration challenges.
• Provide guidance to end users and internal support teams.

Enhancements & Project Leadership

• Lead ERP improvement initiatives, including module enhancements, workflow improvements, integrations, and reporting upgrades.
• Support ERP rollouts, upgrades, migrations, and large-scale initiatives.
• Partner with internal IT and external vendors as needed.

Documentation & Quality Assurance

• Develop and maintain system documentation, process flows, test scripts, and functional specifications.
• Establish and execute testing protocols to ensure high-quality, production-ready solutions.

Integration & Innovation

• Identify opportunities to leverage planning tools, automation, and analytics to extend ERP capabilities.
• Support integrations between Infor Visual and third-party systems.

User Support & Training

• Provide training, support, and coaching to end users to improve adoption and system utilization.
• Travel onsite as needed for go-lives, audits, workshops, and support activities.

Required Skills & Experience

• 7+ years of hands-on experience with Infor Visual ERP administration, configuration, and support.
• Strong understanding of manufacturing processes, finance, engineering, inventory, sales, and time collection modules.
• Proven experience supporting a large user community (100+ users preferred).
• Demonstrated success leading ERP enhancements, upgrades, or implementations.
• Working knowledge of related enterprise systems (planning, automation, analytics).
• Strong data analysis and troubleshooting skills.
• Ability to communicate effectively with technical teams, leadership, and end users.
• Bachelor's degree in Information Systems, Business, or related field-or equivalent experience.

Key Attributes

• Strategic Mindset: Understands how ERP impacts business performance and operational efficiency.
• Independent & Resourceful: Able to operate autonomously while managing multiple priorities.
• Customer-Centric: Focused on delivering high-quality user experience and system reliability.
• Collaborative: Builds strong relationships across business units and works well with distributed teams.
• Analytical & Detail-Oriented: Brings discipline to troubleshooting, documentation, and testing.
• Forward-Thinking: Continuously evaluates new tools, methods, and opportunities to enhance ERP value.

Travel Requirements

• This role is remote with periodic travel (as needed) for system rollouts, on-site support, training, and strategic projects.

No Sponsorship offered, must be a Green Card or US Citizen and must be able to pass a Background and Drug Test.