Description

Summary

The Opportunity

Hyatt seeks an enthusiastic Summer Intern to join our Digital team. The AI Enablement & Community Support Intern will support Hyatt's enterprise AI initiatives by serving as a frontline resource for corporate and field colleagues using Hyatt-approved AI tools, including ChatGPT Enterprise, Microsoft Copilot, and piloting additional LLMs for feasibility and understanding unique value. This role combines hands-on operational support with AI enablement, communications, and colleague engagement, helping scale responsible AI adoption across the organization.

The intern will assist with managing colleague inquiries via email and Microsoft Teams, troubleshooting access and usage questions, developing persona-based prompt libraries, and supporting internal communications and updates related to Hyatt's AI tools. Through meaningful line-of-business work, cross-functional exposure, and a defined internship impact project, the role provides a practical introduction to digital transformation within a global hospitality organization while delivering tangible value to Hyatt and its colleagues. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

As part of Hyatt's Corporate Internship Program, this role delivers a hands-on, skills-based experience designed to accelerate learning, growth, and professional confidence. Interns are embedded within the business, partnering closely with experienced leaders on meaningful, real-world projects that support Hyatt's strategic priorities. The program includes intentional mentorship, regular feedback, and opportunities to engage across functions-offering a behind-the-scenes look at how a global hospitality company operates. Interns also have the opportunity to connect with Hyatt's purpose through participation in World of Care initiatives.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Digital Summer Intern is an enthusiastic individual who is looking for an opportunity to develop strategy, marketing, and operational skills within a globally recognized hotel company. Responsibilities include the following:

• Serve as a first-line support resource for colleagues using Hyatt's enterprise AI tools
• Respond to general inquiries via shared inbox and Teams channels
• Assist with access troubleshooting, permissions, and basic usage questions
• Support administrative workflows related to AI enablement, documentation, and knowledge management
• Develop and maintain persona-based prompt libraries tailored to corporate and field use cases (e.g., hotel operations, marketing, revenue, HR, leadership)
• Support content updates, training materials, SOPs, etc., to the AI hub on the company intranet
• Track common questions, feedback, and issues to help inform improvements and future enablement efforts
• Assist with reporting, summaries, and presentations related to AI adoption and engagement

This role is ideal for students who are curious, eager to learn, and interested in gaining real-world experience in a corporate hospitality environment.

• You can build strong working relationships and work across teams
• You have strong problem-solving, communication, and organization skills
• You enjoy thinking creatively to solve problems
• You are analytically minded and enjoy digging into numbers to make data-driven decisions
• You are interested in the digital space (websites, apps, analytics, media, etc.) and/or hospitality

Qualifications

Qualifications:

• Currently enrolled in an undergraduate or graduate program (business, marketing, analytics, hospitality, information systems, or related fields preferred)
• Strong interest in AI, digital tools, and how technology enables people and organizations
• Comfortable learning new tools and explaining concepts to others
• Comfort working with data, dashboards, and performance metrics
• Strong written and verbal communication skills
• Organized, detail-oriented, and proactive
• Experience with Microsoft Office (e.g., Excel, Word, PowerPoint), data visualization tools, or analytics platforms preferred
• Experience with various LLMs: ChatGPT, Gemini, Claude, Copilot, etc.
• Curiosity, adaptability, and a willingness to learn are required

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

The hourly rate for this position is $21.74 to $22.00. The final pay rate offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.