Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Change Management, will drive the development and execution of enterprise-wide change management strategies that enable CVS Health's transformation priorities. This role partners closely with senior business leaders, HRBPs, and the Culture Enablement team to implement scalable frameworks, consult on high-impact transformation initiatives, and build change capability across the organization.

Key Responsibilities

• Co-design and implement a scalable change management framework adopted by enterprise transformation teams and business leaders.
• Serve as a strategic advisor and workstream leader on major transformation initiatives, ensuring colleague-centric and sustainable adoption.
• Design, deploy, and continuously improve change management methodologies and tools with the Culture Enablement team.
• Consult with business leaders and transformation teams to develop tailored change strategies for the top priority bodies of work within the HR integrated strategy ("signature moves" and "big rocks")
• Mentor a team of change professionals, ensuring effective execution and professional growth.
• Partner with Culture Enablement, Talent, and Communications to ensure change strategies are integrated and aligned.
• Measure and report on change adoption, colleague impact, and business outcomes.
• Participate in a change management community of practice, delivering training and best practices.
• Stay current on change management trends and innovations, recommending enhancements as needed.

Required Qualifications

• 10+ years of experience in change management, organizational development, or related fields.
• Demonstrated success leading large-scale change initiatives in complex, matrixed organizations.
• Strong consulting, facilitation, and communication skills.
• Experience directing and collaborating with project teams.
• Prosci or other Change Management industry certification OR training required.

Preferred Qualifications

• Strategic thinker with strong execution skills.
• Collaborative leader who builds trust and drives alignment.
• Comfortable navigating ambiguity and influencing at all levels.

Education

Bachelor's degree required

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.