Description

Summary

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We are seeking an experienced and polished Maitre'd to oversee all front‑of‑house guest service for Sushi by Scratch, a high‑end omakase concept located within Grand Hyatt Deer Valley. This role is responsible for managing reservations, guiding the overall dining experience, and supporting the Bar Program as needed.

Responsibilities:
• Coordinating and Managing Reservations
• Answering the Phone, Emails, and Text Messages from Guests
• Manage and Train other FOH Staff on Hosting and Canapé Service
• Assist with the Bar Service Program, as scheduling needs require
• Greet and Welcome Guests, ensuring a High Standard of Hospitality
• Coordinate with the Chef and FOH Staff to Ensure Timely and Efficient Service
• Handle Guest's Feedback, Resolving them in a Professional Manner
• Maintain an Updated Knowledge of the Menu, Beverage List, and Specials
• Manage VIP Guests and Special Events to Ensure an Exceptional Experience
• Regularly Review Product for Quality
• Organize and Supervise Shifts
• Ensure Compliance with Sanitation and Safety Regulations
• Promote the Brand in the Local Community through Word-of-Mouth and Restaurant Events
• Foster a Collaborative Spirit by Supporting your Colleagues
• Interact with Guests and Team Members with Warmth and Professionalism
• Ensure Thoughtfulness, Accuracy, and Precision in All Aspects of Service

Qualifications

• Minimum of 2 years of experience as a Maitre'd or in a similar role in Hospitality
• Priority will be given to candidates with Bartending experience
• Passion for Hospitality and the ability to provide exceptional service and create lasting memories for our guests
• Warm and Professional communication and leadership skills
• Are a reliable, flexible team player willing to learn and adapt to new situations
• Have open FULL TIME availability to work nights and weekends, including Holidays