Description

Summary

The Part-Time Site Experience Manager plays a critical role in the success of the Grand Hyatt Indian Wells Resort & Villas by executing flawless group sales site inspections for meeting planners and third-party meeting professionals. This position represents the resort with professionalism, deep product knowledge, and a strong understanding of group sales processes, ensuring each client's site visit is seamless, informative, and inspiring.

The hourly pay-rate for this position is $35.00-$47.00. This is the pay rate for this position that Grand Hyatt Indian Wells reasonably expects to pay.

Responsibilities

• Conduct comprehensive site inspections for group meeting planners and third-party planners, showcasing the property's meeting spaces, accommodations, and amenities with confidence and detail.
• Serve as the primary on-site contact for scheduled site visits, coordinating logistics with the Sales, Events, and Operations teams to ensure a smooth and impressive experience.
• Demonstrate in-depth knowledge of event spaces, setups, capacities, and configurations using Hyatt's systems and tools.
• Support group lead coverage as needed, maintaining communication with potential clients and internal stakeholders to ensure continuity of service.
• Maintain accurate documentation and updates in Hyatt Envision, Event Diary, and Space Diagram systems.
• Collaborate with Sales and Events teams to customize site experiences and presentations that align with client goals and preferences.
• Understand and interpret Hyatt Sales Contracts, ensuring consistency and accuracy in discussions with clients.
• Provide feedback and recommendations to enhance the property's overall site experience process.
  
  Additional Information
• This is a part-time, hourly position. Average of 28 hours per week.
• Position is eligible for Hyatt's bonus program.
• Must have availability to support site visits on weekdays and occasionally weekends based on client schedules.

Qualifications

• Minimum 5 years of prior progressive Group Sales or Events experience required. Preferably with Hyatt.
• Strong knowledge and working experience with the Hyatt Envision System and Space Diagram, and AV knowledge.
• Solid understanding of Hotel Sales Contracts and group event processes.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently, with flexibility to support varying schedules based on site inspection needs.
• Proven ability to manage multiple priorities and deliver results with attention to detail.