Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Job Location:

2969 Mapunapuna Place

Suite 105

Honolulu, HI

Work Hours:

Rotating shift (weekly) : Monday--Friday 8am--4:30pm, 8:30am--5pm

Preferred qualification: To become a Hawaii Technician Registered as of January 1, 2026

• This position is responsible for answering inbound calls, understanding the reason for the call, and knowing how to assist which includes knowing when to transfer the call to a Pharmacist.
• Outstanding customer service is needed which includes professionalism, patience, understanding, and empathy towards our customers. Being able to de-escalate the call.
• Technicians are also responsible for learning various queues and working them in an efficient and timely matter
• Technicians will be responsible for being up to date with Work Instructions that pertain to their duties
• Technicians will also need to interpret and input new prescriptions into the computer
• Technicians will also need to make outbound calls to members and prescriber offices for prescription clarifications, address and shipping verifications, payment issues, and any clarifications needed by the pharmacist
• Must adhere to pharmacy regulations, policies, and procedures, including privacy and security protocols. Ensure compliance with applicable Federal and State laws and regulations.
• Performs duties associated with filling prescriptions in the pharmacy including the automated drug dispensing system (PPS, FF54, optifill) and manual pick.
• Pack and Ship prescriptions in the pharmacy
• May perform other related Technician duties as business needs require to fulfill customer prescriptions.

Required Qualifications

Minimum of one to three years' experience in customer service or a related role, including experience in research and problem resolution. Strong skills in the area of research, analysis, and problem resolution. Proficient computer skills and strong data entry skills are required. Excellent verbal and written communication skills and ability to work effectively with plan members. Ability to prioritize and quickly adapt to changing needs in the department. Ability to read written prescriptions, required. Health insurance background and knowledge of pharmacy terminology, desired.

Preferred Qualifications
Pharmacy Technician Certification

3 to 5 years prior work experience

Education
H.S or Equivalent

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.