Description

Summary

Who We Are:

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Ideally situated across from the stunning and lush 40-acre California Capitol State Park - and surrounded by restaurants, shopping, and nightlife - our recently redesigned downtown Sacramento, California hotel places you in a serene urban oasis within walking distance of Capitol Mall, Crocker Art Museum, Old Sacramento Waterfront and more. Enjoy the expansive resort-style pool deck, savor an exquisite dinner beside an outdoor fireplace, or take in the city skyline views from the guest room.

The Opportunity:

The PM Front Office Supervisor may perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds. This position will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and A ndaz brand standards, whilst meeting employee, guest and owner expectations.

Responsibilities:

• Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standards

• Support team members through coaching, mentoring, and hands-on training

• Handle guest concerns with professionalism, empathy, and prompt resolution

• Manage billing, accounts, and financial reporting accurately and efficiently

• Utilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliations

• Serve as a point of escalation for complex operational issue and decision-making in the absence of management

• Foster a positive, collaborative, and professional team environment

• Identify opportunities for operational improvement and implement solutions independently
• Ensure that checklists are completed daily
• Cover associate breaks during PM Shifts
• Escalate guest and associate concerns to the Front Office Management team to ensure follow up is provided
• Must have PM and Overnight availability including Fridays, Weekends and Holidays

The hourly compensation for this position is $25.55.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Experience Required:

• Minimum 2 years of experience in front desk operations or guest service role

• Strong billing and accounting skills; comfort with reporting and reconciliation

• Professional demeanor and commitment to delivering exceptional guest experiences

• Excellent leadership, communication, and coaching abilities

• Ability to prioritize, make decisions independently, and problem-solve using available resources

Experience Preferred:

• Prior experience with Hyatt properties or other luxury/boutique hotels

• Proficiency with Opera Cloud PMS

• Experience training and developing front desk teams