Description

Summary

The Opportunity

Hyatt seeks an enthusiastic Gamification/User Experience Intern to join our Portfolio Health Team. In this role, you will be collaborating closely with the broader team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role
• Support the technical development and configuration of gamified engagement materials (e.g., scoring logic, progression rules, badge structures, interactive dashboards, or digital learning components) in collaboration with learning and technology partners.
• Apply human-centered design methods to understand user needs, behaviors, and friction points across functions.
• Synthesize qualitative and quantitative insights into clear problem statements and opportunity areas.
• Co-design gamification concepts and engagement experiments that drive measurable behavior change and portfolio performance outcomes.
• Develop and iterate low-fidelity prototypes (wireframes, journey maps, interactive flows) to test and refine user experience improvements.
• Contribute to agile sprint cycles by defining hypotheses, success metrics, and feedback loops for gamified engagement initiatives.
• Facilitate or support user interviews, usability tests, and feedback sessions to validate design assumptions.
• Analyze engagement analytics and behavioral data to inform iterative design decisions.
• Conduct competitive cross-industry benchmarking on behavioral design, gamification mechanics, and digital engagement strategies.
• Develop visual storytelling artifacts (experience maps, insight summaries, sprint recaps) to communicate findings to stakeholders.
• Support backlog documentation, experiment tracking, and retrospective insights within agile workflows.

Qualifications

Experience Required:
• Currently pursuing a degree in Game Design, UX/UI Design, Human Computer Interaction, Computer Science, Behavioral Science, Learning Experience Design, or related field.
• Experience designing interactive learning experiences, gamified products, or digital engagement tools through academic internships, or personal products.
• Demonstrated the ability to translate user insights or behavioral goals into tangible deliverables (e.g., prototypes, interactive modules, game mechanics, dashboards, or digital features).
• Experience in applying human-centered design methods such as user research, journey mapping, rapid prototyping, and usability testing.
• Familiarity with designing or configuring game mechanics (e.g., points, progression systems, feedback loops, rewards, challenges).
• Exposure to digital development or configuration with interactive platforms (e.g., LMS tools, prototyping software, dashboard tools, low-code environments, or basic front-end logic).
• Experience using data or feedback to iterate and improve digital products.
• Portfolio or work samples demonstrating interactive, gamified, or learning-focused design work

Experience Preferred:
• Minimum 3.4 GPA desired

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

The pay range for this position is an hourly rate of $21.75 to $24. This position is also eligible to earn overtime, shift

differentials and premium pay under certain circumstances, or incentive awards.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.