Description

Job Title

About us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the team:

About the role:

Role Responsibilities:

Experience / skills required:

• To execute a range of order lifecycle tasks from order receipt, through order entry to delivery / returns / refusals management following global standards, processes and internal controls using the appropriate systems.
• provide support for other cash cycle functions and processing activities (billing, clearing, customer spend processing)
• Build strong relationship with customers, sales and logistics functions and demonstrate a customer/solution focus in order to understand requirements and ensure a joined-up delivery of required service outcomes with the Market.
• Ensure Timely handling of incoming and ensure that queries are resolved in line with the relevant Service Level Agreement.
• Ensure service requests /issues not resolved are managed in accordance with the issue resolution policy. Escalate issues following standard process within agreed time-scales.
• Assist with preparing daily, weekly, monthly KPI reports in order that process performance can be reported to the relevant stakeholders.
• Proactive support for controls and audit agenda.
• Continuously improve service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment".
• Keep Process Documentation actualized and accurate.

lexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement:

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.