Description

Job Title: Process Specialist, Commercial Experience Service Delivery

About us: With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the team: (TE)

About the role:

Finance Service Delivery roles plan and manage core financial processes. They are involved in credit control, cash management and the management of banking operations, as well as incoming and outgoing payments and internal allocations.

Role Responsibilities:

• Professionals are individual contributors

• Requires conceptual knowledge in own area of expertise while developing additional skill sets in other disciplines

• Understands key business drivers; uses this understanding to accomplish own work and support others in their work

• May train or mentor more junior colleagues within own team

• Solves problems by analyzing possible solutions using experience, judgment and precedents

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

• Can explain complex or sensitive information

• Train, coach, motivate and develop skills of others within the team
• Train newcomers
• Support the Leader (taking part in project, reporting and analysis)
• Support the Leader within performance management, give input to setting individual monthly targets • Backup person in the absence of Leader
• Update desktop procedure descriptions upon process changes
• Support project related UATs • Ensure operational stability within the team
• Liaising with other teams, coordinating issue resolution and ensuring effective WoW
• Co-ordinating, training, motivating the team and being a role model
• Schedule and lead regular communications with high profile and strategic Customers and Sales to drive cash collection, flag and eliminate reoccurring issues (cash, dispute, data or technical related)
• Proactive cash collection
• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on and approve order release based on SoA)
• Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
• Review and approve outgoing payment to customers
• Give input to cash forecasting
• Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
• Take ownership of incoming queries from Customers
• Raise and respond to Internal Query Management ticket on time as appropriate
• Update customer contact details and knowledge book regularly
• Manage strong relationship with Customers, In-Market Sales, Commercial Finance, Process Excellence Teams • Actively promote the CARM (Sarbanes Oxley) / Control agenda
• Reporting to support root cause analysis.
• Willingness and ability to build great relationships with Customers
• Excellent interpersonal and communication skills, assertiveness
• Ability to take full ownership of cash collection
• Ability to drive cash results as well as Customer satisfaction.
• Willingness to gather excellent knowledge of Customers
• Ability to effectively prioritise own tasks building on knowledge of Customer' business
• Ability to deliver on promises
• Proactive, solution-focused mind-set and positive "can do" attitude
• Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary • Self-confidence and ability to work independently without strong line manager support
• Looking for and responding to feedback • Ability to train others • Active team player

Experience / skills required:

Essential

• Excellent and proven customer service attitude

• Excellent interpersonal and communication skills

• Fluent language skills - as required for the specific market

• Solid English language skills - company language

• STC process knowledge and working experience

• Strong MS Office knowledge

Desirable

• College or university Degree

• Financial knowledge

• Good knowledge of internal and external business partners • Excellent product knowledge

Barriers to Success in Role

(Optional):

• Insufficient customer service skills

• Insufficient language capabilities

• Insufficient communication skills (face-to face / phone / written)

• Inability to work as a part of a team

• Lack of accuracy, attention to details

• Difficulties in setting priorities and in working independently

• Difficulties with demonstrating ownership.

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Rewards & Benefits Statement: (TE)

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.