Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

SIGN-ON BONUS

Qualified candidates may be eligible for up to a $10,000 sign‑on bonus upon hire.

Health Coach Consultant (Onsite - Winston-Salem, NC)

Job Description Summary

Acts as a top-level specialist in the collaborative process of assessment, planning, implementation, and evaluation to engage and educate members to achieve optimal health status. Implements clinical tools and data review to evaluate member's needs and benefit plan eligibility for available programs and services, and to facilitate integration. Instructs opportunities to enhance medical appropriateness and quality of care.

Job Description

A Brief Overview
Serves as a clinical specialist responsible for comprehensive assessment, planning, implementation, and evaluation to engage and educate members toward optimal health outcomes. Uses clinical tools and data analysis to determine member needs and benefit eligibility, ensuring coordination of appropriate programs and services. Identifies and communicates opportunities to improve medical appropriateness and enhance the quality of care.

What you will do

• Applies clinical criteria, evidence‑based guidelines, organizational policies, and regulatory standards to generate actionable insights that promote appropriate utilization of healthcare services and alignment with care management programs.
• Provides member coaching to support adoption of healthy lifestyle behaviors, offering education on chronic conditions and empowering members to make informed decisions about their health.
• Develops, implements, and continuously monitors individualized care plans in partnership with members, providers, and interdisciplinary teams to support optimal health outcomes.
• Identifies barriers to care and provides education and resources to help members overcome obstacles and stay on track with goals and physician prescribed recommendations.
• Recognizes and escalates quality‑of‑care concerns through established clinical and organizational pathways.
• Delivers services in adherence to regulatory, accreditation, and organizational standards.
• Plans, schedules, and leads onsite wellness engagement activities and health‑focused educational events to promote preventive care and member well‑being.

Minimum Requirements

• Foundational problem‑solving and clinical decision‑making skills to support safe, effective patient care.
• Ability to work independently while maintaining accountability within the care team.
• Strong creative and critical‑thinking abilities to adapt to changing patient needs and care plans.
• Demonstrated ability to motivate, inspire, and engage patients in their health and wellness goals.

Position Overview

We are seeking an Onsite Health Coach (RN) to join our team and provide high‑quality, evidence‑based health coaching to employees in their workplace setting. In this role, you will assess individual health needs, develop personalized action plans, and deliver continuous support and education to help members achieve sustainable health and wellness goals.

This is an onsite position based in Winston‑Salem, North Carolina. It is not a remote role. Training will occur remotely over six to eight weeks, after which the Health Coach will be required to work onsite. You will be supported by both Aetna leadership and the client's onsite health promotion team.

Role Summary

The Health Coach Consultant (RN) uses a collaborative, member‑centered approach-assessment, planning, implementation, and evaluation-to engage, educate, and empower members in achieving and maintaining optimal health. This role supports preventive care, lifestyle modification, and early intervention through personalized coaching and outreach.

The ideal candidate demonstrates:

• Strong commitment to ongoing professional development
• An energetic, compassionate, and approachable demeanor
• A willingness to teach, learn, and explore innovative health promotion strategies
• The ability to understand and respond to diverse human behaviors
• Excellent communication and rapport‑building skills across varying education levels
• Strong organizational and time‑management skills to meet deadlines
• Comfort and success working in a less structured, self‑directed environment

Primary Responsibilities:

- Performs strategic outreach to identified high risk members, including in-person onsite activities and opportunities for creative engagement

- Meets one-on-one to provide motivation, monitor progress, and assist employees in developing personal and measurable health goals and plans

- Reduces gaps in member health service by providing referrals

- Supports the Client Company's Culture of Health workplace initiatives

- Promotes strategies for lifelong wellness in the healthy member population through education and accountability for prevention and lifestyle interventions focusing on nutrition, physical activity, weight management, stress management

- Assesses members using clinical tools and information/data review, conducts comprehensive evaluation of member's needs and benefit plan eligibility for available integrated internal and external programs/services.

- Utilizes assessment techniques to determine member's level of health literacy, technology capabilities, and/or readiness to change.

- Applies and/or interprets applicable criteria and guidelines, health/wellness management plans, policies, procedures, regulatory standards while assessing benefits and/or member's needs to enable appropriate utilization of services and/or administration and integration with available internal/external programs.

- Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

- Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

- Interprets and utilizes clinical guidelines/criteria to positively impact members health Provides up-to-date healthcare information to help facilitate the member's understanding of his/her health status.

- Helps member actively and knowledgably participate with their provider in healthcare decision-making.

- Monitors established plans of care

Work Schedule

• Five days per week onsite in Winston‑Salem, NC
• Monday-Friday, 8am-4:30pm with some flexibility based on client needs
• Occasional travel to other client locations may be required, including potential overnight travel
• No weekends
• Company‑designated holidays off
• Schedule adjustments may occur according to plan sponsor requirements

Required Qualifications

- 3+ years of clinical experience as an RN in acute care setting (med/surg; ER)

- Must have an active, current, and unrestricted compact RN licensure in the state of North Carolina

- Minimum of 1 year of previous coaching experience

- Ability to commute to/from Winston-Salem, North Carolina for onsite work each shift; Monday through Friday 8am to 4:30pm EST.

- Must be willing and able to work outside of standard hours Monday through Friday due to business needs

- Must live within 45 minutes of Winston-Salem, North Carolina

Preferred Qualifications

- Direct education and coaching experience with individuals for disease prevention, health education, or behavior change preferably in a corporate setting

- Managed care experience

- Experience in multiple areas of nursing in an acute setting

- Motivational Interviewing experience

- A certification as a health coach from a recognized organization

- Excellent communication, interpersonal, and motivational skills

- Able to work independently and as part of a team

- A passion for helping others improve their health and well-being

- Proficient in Microsoft Office and online platforms

Education

- Associate degree in nursing required

- BSN or a bachelor's degree in health education or health promotion preferred

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$60,522.00 - $129,615.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.