Description

Summary

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are committed to providing authentic hospitality and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Restaurant Supervisor supports the daily operation of multiple high-volume restaurant outlets within the hotel. This role provides leadership presence, operational oversight, and service excellence across multiple environments. The Supervisor helps ensure consistent service standards, efficient workflows, and seamless collaboration between front-of-house and culinary teams.

Restaurant Supervisors are expected to possess strong leadership capabilities, exceptional communication skills, and the ability to build positive relationships with guests and colleagues. They support senior leadership by assuming basic managerial responsibilities, coaching and developing associates, and upholding Hyatt's service and brand standards.

Essential Responsibilities include:

• Lead, coach, and support colleagues across multiple outlets during service periods.
• Assist with onboarding, training, and ongoing development of outlet associates.
• Provide daily direction to ensure staffing levels, service quality, and operational readiness.
• Participate in performance conversations and recognition initiatives.

• Oversee opening, operating, and closing procedures for all assigned outlets.
• Monitor service flow, table touches, guest needs, and issue resolution.
• Serve as liaison between culinary and service teams to ensure coordination, accuracy, and timeliness.
• Support scheduling, break compliance, and daily shift assignments.
• Assist with inventory control, supply ordering, and equipment/maintenance follow-up.

• Maintain Hyatt's standards for hospitality and service excellence across all outlets.
• Engage with guests throughout the dining experience to ensure satisfaction and address concerns.
• Assist in managing special requests, group needs, VIP service, and high-volume peak periods.
• Uphold cleanliness, organization, and presentation standards for all venues.

• Perform accurate cash handling, transaction oversight, and shift financial reconciliation.
• Assist with labor management, productivity controls, and waste reduction efforts.
• Support revenue-driving initiatives including upselling, menu knowledge, and promotional offerings.

• Ensure compliance with hotel policies, health department standards, and safety procedures.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our excellent benefits include:
• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance at 30 days of employment
• 401K with company match
• Paid Time Off, Holiday Pay, new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Qualifications

• Previous food & beverage supervisory or lead experience in a high-volume dining environment.
• Strong communication, interpersonal, and conflict-resolution skills.
• Comprehensive knowledge of restaurant operations, service standards, and food & beverage fundamentals.
• Demonstrated ability to lead teams in fast-paced, high-demand environments.
• Ability to work a flexible schedule including nights, weekends, and holidays.