Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Job overview and responsibilities

Core Purpose : Provide analytical rigor and strategic decision support to US-based leaders by sizing opportunities, evaluating initiatives, and delivering clear, insight-driven recommendations through strong asynchronous partnership.

Analytical & Technical Skills

• Advanced SQL skills with ability to independently extract, validate, and reconcile operational datasets
• Experience building automated dashboards (Tableau / Power BI / Looker) with minimal manual upkeep
• Experience automating data workflows using Power Automate
• Strong analytical modeling skills (scenario analysis, sensitivity analysis, trade-off evaluation)
• Ability to work with incomplete or imperfect data and clearly document assumptions
• Comfort operating across multiple data sources (ops, CX, financial, policy)

Strategic & Problem-Solving Skills

• Structured problem-solving mindset (hypothesis-driven, logically rigorous)
• Ability to size opportunities (impact, cost, operational feasibility)
• Experience building decision-support analyses (not just reporting)
• Can evaluate initiative success using leading and lagging indicators
• Ability to translate data insights into clear recommendations and next steps

Operational & Requirements Skills

• Ability to understand and model real-world operational processes
• Experience documenting:
  • Current-state processes
  • Future-state designs
  • Business and metric requirements
• Ability to assess whether proposed solutions will scale operationally
• Strong attention to policy adherence and risk considerations

Communication & Collaboration (Async India to US)

• Exceptional written communication skills; able to produce exec-ready artifacts
• Experience working with US-based stakeholders in an asynchronous model
• Ability to clearly articulate insights, assumptions, risks, and open questions
• Comfortable receiving feedback with limited real-time interaction
• Strong documentation and version-control discipline

What Success Looks Like

• US-based leaders come to meetings prepared with clear insights and options
• Strategic decisions are faster and better-informed
• Dashboards are trusted, automated, and insight-driven
• Analysis influences outcomes, not just awareness

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• 3+ years of experience in data analysis, preferably within the airline or logistics industry
• Proficiency in data analysis tools and software
• Strong analytical skills and attention to detail
• Excellent communication skills, with the ability to translate complex data into actionable insights
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree