Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Voice platform support to employees during US daytime Hours 8CST - 4CST
• Advance Data Analysis supporting 2025 E2T Enterprise Voice Initiative workstreams: Desk phone and VG replacements, Buildout of WXC POC environment, Production migration planning and communication, production tracking and reporting mechanisms, Production site migrations 1
• Complex data manipulation leveraging AI for reviewing and validating files
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• Proven advanced data analysis and technical capabilities
• Proven expert-level Excel skills
• Proven ability to integrate data from multiple sources for accurate, actionable insights
• Proven to use of AI to enhance efficiency and innovation
• Proven customer service skills
• Proven clear communication with stakeholders
• Proven project-oriented mindset
• Proven adaptability
• Proven commitment to continuous learning to keep pace with evolving tools and practices

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.