Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary
The Senior Manager, Experience Design leads a team of experience designers to deliver accessible, high-impact healthcare solutions. This role combines hands-on coaching, team development, and delivery management-ensuring design quality, consistency, and user-centered outcomes. The Senior Manager partners closely with cross-functional teams to guide direct reports in applying user research and analytics to design decisions, supports experience and product roadmaps through design thinking, and champions the evolution of UX practices-all while fostering a human-centered culture that enhances usability and end-user satisfaction. This position will support the Aetna Medicaid member-facing digital experience.

Required Qualifications

• 7+ years of hands-on design experience.
• Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions.
• Advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery.
• Strong project management, facilitation, and cross-functional collaboration skills.
• Experience leading teams through change, balancing delivery with colleague development and well-being.
• Excellent communication, feedback, and storytelling abilities.

Preferred Qualifications

• 3+ years in people management role.
• 3+ years of experience in healthcare.
• Experience in Agile environment.
• Experience with Medicaid is a plus.

Education

• Bachelor's degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors or equivalent/relevant work experience. Masters preferred.

Pay Range

The typical pay range for this role is:

$130,295.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.