Description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Senior Site Reliability Engineer at Empower, you'll be a technical leader driving reliability initiatives across critical financial services infrastructure. You'll architect solutions for complex operational challenges, mentor engineers, and establish best practices that ensure our platform can scale to serve millions of customers with the reliability they expect from a Fortune 500 fintech company.

ESSENTIAL FUNCTIONS:

Technical Leadership:

• Design and implement highly available, fault-tolerant systems supporting critical financial transactions
• Architect infrastructure solutions using AWS best practices, optimizing for cost, performance, and reliability
• Lead complex incident response efforts, coordinating across teams to restore service rapidly
• Drive postmortem processes for high-severity incidents, ensuring meaningful action items are identified and completed
• Establish and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for key services
• Design and implement disaster recovery strategies and business continuity plans

Operational Excellence:

• Build sophisticated Infrastructure as Code (IaC) solutions using Terraform, incorporating advanced patterns like modules, workspaces, and state management
• Architect and optimize multi-cluster EKS environments, implementing pod autoscaling, cluster autoscaling, and resource optimization
• Design observability strategies using Datadog and Splunk, creating meaningful metrics, dashboards, and alerting that enable proactive problem detection
• Implement progressive delivery mechanisms (canary deployments, blue-green deployments) within GitOps workflows
• Build automation frameworks that significantly reduce operational toil and improve team efficiency

Collaboration & Influence:

• Partner with development teams to improve application reliability, conducting design reviews and providing architectural guidance
• Mentor and guide junior and intermediate SREs, conducting code reviews and providing technical coaching
• Contribute to architectural decisions that impact platform reliability and scalability
• Evangelize SRE best practices across the engineering organization
• Participate in on-call rotations and drive improvements to reduce on-call burden

Compliance & Security:

• Implement and maintain zero-trust security controls across infrastructure
• Ensure systems meet financial services regulatory requirements and internal compliance standards
• Conduct security reviews of infrastructure changes and deployment processes
• Participate in audit preparations and respond to compliance-related inquiries

QUALIFICATIONS:

Required:

• Bachelor's degree in Computer Science, Information Systems or similar emphasis, or equivalent experience
• 4-7 years of experience in Site Reliability Engineering (or equivalent), with a track record of operating large-scale production systems
• Deep expertise in AWS, with hands-on experience across a broad range of services and architectural patterns
• Advanced Kubernetes knowledge, including custom resources, operators, and cluster federation concepts
• Expert-level proficiency in Terraform, including module development, state management, and complex workflow orchestration
• Strong programming skills in Python and/or Go, with ability to develop production-quality tools and services
• Production experience implementing observability at scale using Datadog, Splunk, or similar platforms
• Demonstrated experience establishing and maintaining CI/CD pipelines at enterprise scale
• Deep understanding of GitOps principles and experience with tools like ArgoCD or Flux
• Proven ability to lead complex incident response and conduct thorough postmortems
• Strong understanding of networking, security, and infrastructure design patterns
• Experience mentoring engineers and conducting technical training

Preferred:

• Experience in financial services or payments industry
• Deep knowledge of compliance frameworks (SOC 2, PCI DSS, FINRA)
• AWS certifications (Solutions Architect Professional, DevOps Engineer Professional)
• CKA and/or CKAD certifications
• Experience with service mesh implementations (Istio, Linkerd, Consul)
• Background in chaos engineering and fault injection testing
• Experience with FinOps and cloud cost optimization
• Contributions to open-source projects in the SRE/DevOps space
• Experience implementing Operational Excellence strategies

Technical Environment

AWS | EKS | Kubernetes | Terraform | Datadog | Splunk | GitOps | ArgoCD | GitLab CI | Jenkins | Python | Go | Helm | Prometheus | Grafana | Istio

What Success Looks Like

• Services consistently exceed 99.99% availability targets
• Architectural decisions demonstrably improve system reliability and performance
• Successful mentorship of junior engineers, evidenced by their growth and contributions
• Automation initiatives deliver measurable reduction in operational toil and incident frequency
• Positive feedback from development teams on collaboration and support
• On-call load reduction through proactive reliability engineering

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.