Description

Summary

Let's connect with care. Grow with Hyatt.

This position can be worked at our GPGS Hub in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.

The Senior Human Resources Business Partner is a strategic and operational leader who champions Hyatt's purpose - to care for people so they can be their best. This role oversees HR operations across North American Global Care Center Hubs, partnering with business and HR leaders to cultivate a culture of care, inclusion, and high performance.

Reporting to the Director of Human Resources, the Senior HRBP designs and executes people strategies that enhance colleague engagement, organizational effectiveness, and talent development. The Senior HRBP is responsible for providing day-to-day performance management - advising, coaching, and counseling colleagues and management on key issues - and supporting the execution of people and workforce strategies. Acting as a trusted advisor, the Senior HRBP provides guidance on employee relations, performance management, organizational development, compensation, benefits, and policy interpretation.

The role also leads and develops a team of HR Business Partners, fostering collaboration, professional growth, and alignment with Hyatt's values. Through empathy, business insight, and operational excellence, the Senior HRBP ensures HR initiatives drive meaningful impact and help colleagues reach their full potential.

Position Responsibilities:

• Serve as primary HR partner to the leadership teams, select GCC teams, and/or other corporate functions. Leveraging a solid understanding of organizational processes and structures and HR knowledge, provides ongoing advising, coaching and support to the GCC functions in the areas of performance management, workforce planning, talent reviews, colleague development, internal promotions, employee relations, change management and the annual compensation process.
• Partner with the Director of HR to develop and implement departmental goals, policies, and long-term strategies that align with organizational priorities.
• Leads overall HR functions for Americas GCC Hubs. Responsible for ensuring Americas GCC's employment practices, laws, and affirmative action guidelines are followed. Manage day-to-day colleague relations, including investigations.
• Special Project Management, and participation in cross-functional project groups, as needed and on an ad-hoc basis.
• Serve as a strategic advisor to leadership, providing data-driven insights and HR recommendations that support business growth and talent retention.
• Resolve escalated benefits issues and manage leaves of absence for assigned departments; lead processes on select HR Transactional work (i.e. immigration paperwork, off-boarding, compensation, and status changes). Counsel and assist colleagues with problems and questions relating to HR policies and procedures.
• Assists with compensation administration including wage and benefit surveys, annual merit increases, promotion increases and salary adjustments.
• Directly supervise and develop a team of HR professionals, including HRBP's and Human Resource Specialists located in multiple offices or remote environments.
• Responsible for being an active, productive, and collaborative member of the HR management team. Leverages resources across departments and the corporate office within HR to efficiently meet colleague, guest, and organizational needs and drive the business. Liaise with corporate Talent Acquisition team to deliver quality candidates for GCC teams.
• Set clear performance expectations, establish development goals, conduct regular check-ins, and foster a culture of accountability, inclusivity, and continuous improvement.
• Ensure compliance with all federal, state, local, regulatory, and other laws, policies, and guidelines. Maintain all necessary documents for compliance to all HR practices and record keeping per record retention guidelines.
• Regular full-time attendance is required working the hours as specified by the location; however, the responsibilities of this position may require additional levels of commitment. Shift work and work on weekends or holidays may be required. Work may be in the office or at home based on business needs and the direction of HR leadership.
• Demonstrate a commitment to Hyatt values.

Qualifications

Experience:

• A minimum of 7 years of HR experience; at least 3 years of experience as an HR Generalist in a corporate environment preferred.
• Experience executing strategic human resources practices preferred; talent management, talent acquisition, employee relations, compensation planning, performance management, engagement, change management and learning and development.
• 3+ years working experience with an HRIS and applicant tracking system required.

Education:

• A bachelor's degree in human resources, business, or a related field is preferred; alternatively, candidates without a degree must have a minimum of seven years of progressive experience in human resources.

Certificates, Licenses, Registrations:

• SHRM-CP or PHR/SPHR preferred.

Computer Skills Needed:

• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook and HRIS (ADP preferred).
• Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screen quickly and accurately.

Additional Comments and Requirements:

• Professional, self-motivated, and able to work independently
• Proven ability to creatively problem solve in a dynamic, high-pressured atmosphere
• Critical thinker able to make data-driven decisions
• Positive, open-minded and able to adapt in a fast-paced, changing environment
• Highly motivated with strong organizational skills
• Ability to work on multiple projects simultaneously under time constraints
• Ability to travel based on business needs
• Proven ability to manage highly sensitive and confidential situations with a high degree of professionalism, maturity, and discretion
• Excellent presentation, verbal and written communication skills and the ability to listen to, and interact with, all levels of leadership and colleagues
• Strong judgement, collaboration, and influence skills
• Proven ability to provide coaching, guidance, and solutions to leaders
• Ability to manage multiple tasks and priorities while keeping the needs of the business partners top of mind
• A resourceful self-started with a bias toward taking well-informed action
• Knowledge of HR legal requirements, compliance, and employment regulations
• Cultural sensitivity

Wage Information:

The pay range for this position starts at $78,000 MIN to $104,000 MID.

The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

Benefits Information:

Benefits available with this position include the following:

• Medical / Dental / Vision Insurance
• Flexible Spending Account
• 401k
• Retirement Savings Plan
• Basic Life Insurance
• Employee Stock Purchase Plan
• Annual allotment of free hotel stays at Hyatt hotels globally (subject to availability)
• In addition to allotment of free hotel stays, discounted hotel stays (subject to availability)
• Paid Time Off accruing at an approximate rate of 24 minutes per day, up to a maximum of 144 hours per year
• Seven paid holidays per year
• Three paid floating holidays per year (two if hired with Hyatt after July 1 st )
• Wellbeing benefits, including monthly fitness reimbursement, complimentary HeadSpace subscriptions, and access to employee assistance program resources

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientations, gender identity, national origin, disability, or protected veteran status.