Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The GenAI/AI Security Program is dedicated to safeguarding data, mitigating risks, and promoting responsible AI usage across the enterprise. Our mission is to empower innovation through Generative AI/AI while maintaining the highest standards of security, privacy, compliance, and ethical conduct.

We ensure the secure deployment of Generative AI technologies by aligning with established security policies, regulatory requirements, and industry best practices. The program provides governance, oversight, and technical controls to support safe and effective AI adoption throughout the organization.

Primary Responsibilities:

• Process secure access requests and ServiceNow tickets with accuracy and adherence to SLAs
• Host regular office hours to assist internal customers and respond to general inquiries
• Maintain, update, and organize documentation to ensure consistency and compliance with internal standards
• Create and manage change requests, ensuring correct configuration details, especially for proxy-related changes
• Meet with customers to clearly communicate program policies, processes, and expectations
• Coordinate with technical teams to ensure seamless execution of change requests and incident resolutions
• Maintain awareness of access management and security governance requirements
• Ensure change requests are properly categorized and documented for audit readiness
• Participation in ongoing training programs like the ESRO AI Security curriculum and AI persona development tracks
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of experience delivering statistical models, machine learning (ML), or artificial intelligence (AI) solutions in a large organization
• 5+ years of real-world data science experience in or supporting a large organization
• 5+ years of real-world data engineering experience
• Experience with Generative AI (GenAI)
• Fluency in Python and SQL
• Familiarity with frameworks such as NIST AI Risk Management Framework (RMF), OWASP AI Security, or MITRE ATLAS
• Knowledge of adversarial AI threats, including model inversion, data poisoning, and secure model lifecycle management
• Demonstrated ability to stay current with emerging threats and evolving AI technologies

Preferred Qualifications:

• Experience in the cybersecurity domain, ideally as a Security Operations Center (SOC) analyst
• Customer-facing experience
• Broad knowledge of information technology, including hardware, networking, architecture, protocols, file systems, and operating systems
• Proficiency in data querying and reporting
• Proven solid written and verbal communication skills to clearly articulate risks, mitigation strategies, and technical concepts to diverse stakeholders

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.