Description

Summary

The Opportunity

Hyatt seeks an experienced and strategic Senior Manager, Colleague Experience Communications, to join our Global Internal Communications team. In this role, you will collaborate closely with Human Resources, Learning & Development, Digital, AI governance leaders, and senior enterprise stakeholders to shape how colleagues understand and adopt change across Hyatt. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

You will play a critical role in enabling Hyatt's continued evolution - helping colleagues navigate new ways of working, emerging technologies including responsible AI use, and evolving HR systems and practices. This role is instrumental in ensuring enterprise priorities are clearly understood and meaningfully experienced across our global organization.

Read about Hyatt's transformation here: https://fortune.com/article/hyatt-hotels-ceo-mark-hoplamazian-luxury-chicago-real-estate/

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

This role leads the strategy and execution of colleague experience communications from the center - ensuring clarity, consistency, and alignment across regions and brands while enabling local relevance. You will lead a small team and partner closely with enterprise leaders to drive adoption of new ways of working and evolving systems.

Responsibilities include:
• Design and execute communication strategies that support enterprise transformation, including agile ways of working, responsible AI adoption, and evolving HR practices and systems
• Translate enterprise priorities into clear expectations and practical guidance that help colleagues understand what is changing, why it matters, and how their work is impacted
• Partner with HR, Digital, and senior enterprise leaders to operationalize change through aligned messaging, tools, and experiences
• Sequence and prioritize initiatives to ensure colleagues are not overwhelmed and messaging remains focused and cohesive
• Equip leaders with clear narratives and communication resources that enable them to guide their teams through change
• Develop stories, playbooks, and adoption frameworks that reinforce enterprise priorities and strengthen organizational clarity
• Define and measure success based on colleague understanding and adoption outcomes - not solely communication reach
• Use feedback and data insights to continuously refine strategies and improve the colleague experience
• Lead and develop a team responsible for operationalizing communications across channels and initiatives

Qualifications

Experience Required:
• 8-10 years of experience in internal communications, colleague experience, change enablement, or related roles
• Strong experience translating complex initiatives into clear, practical guidance for colleagues through creative communication
• Familiarity with agile ways of working and comfort supporting adoption of new tools and technologies, including AI
• Proven ability to partner with and influence across functions
• Strong leadership, storytelling, and simplification skills

Education
• Bachelor's degree in Communications, Journalism, Marketing, Human Resources, or related field

Computer Skills
• Proficient in Microsoft Office Suite
• Experience using intranet and colleague engagement platforms to understand reach, engagement, and trends
• Basic design, video, or visual storytelling skills preferred

Additional Comments and Requirements
• Ability to work in fast-paced environment with multiple internal clients, meeting deadlines, and be accommodating to urgent projects
• Excellent networking and relationship-building skills and the ability to act with confidence while dealing with various levels and functions
• Ability to travel globally as required (approximately 10-25%)

The salary range for this position is $120,000 to $150,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.